Pamela Mgbako

PAMELA MGBAKO VIRTUAL EXECUTIVE ASSISTANT Enugu |Nigeria |-| LinkedIn: chikamso-mgbako | Skype ID: live:CID.a0fbbf5e0ea4bd09 SUMMARY ● Dedicated and detail-oriented Personal Executive Assistant with 5+ years of experience supporting C-suite executives. ● Proficient in managing complex calendars, coordinating travel arrangements, and handling confidential information. ● Adept at multitasking, problem-solving, and maintaining a professional demeanor in high-pressure environments. WOR EXPERIENCE Personal Assistant/Operations Manager Helyn Hills Interiors June 2023 - June 2024 ● ● ● ● ● Efficiently handled the Managing Director’s calendar, scheduling meetings, conferences, and travel arrangements. Assisted the Managing Director (MD) with daily administrative tasks. Handled sensitive information with discretion and maintained confidentiality. Projects were my canvas, and I painted them meticulously. From inception to completion, I ensured that every project adhered to specifications, timelines, and budget constraints Leveraging exceptional communication skills, I built strong, professional bonds with our clients. Virtual Executive Assistant Novaros Care July 2022 - December 2023. ● ● ● ● ● Coordinated multiple projects using prioritization and time management skills consistently meeting deadlines. Delivered projects on time and within budget to meet specifications. Employed exceptional communication and relationships to develop trusting, professional client relationships. Increased customer outreach to increase brand recognition. through social media channels. Investigated and troubleshot problems swiftly and improved functionality. Etiquette and Protocol Solutions Virtual Assistant (Social Media Manager) August 2022 – October 2022 ● Researched and recommended the acquisition of new educational materials and online resources aligned with curriculum goals. ● Juggled multiple projects like organizing client deliverables, built, delegated, and maintained systems for the curriculum collection, a keen eye for prioritization, and unwavering time management skills, I consistently met deadlines. ● Evaluated existing academic resources to identify areas for improvement and recommended updates or replacements as needed. ● Increased customer outreach to increase brand recognition, through social media channels. Personal/Executive Assistant Unik Touch Studios May 2020 - December 2021 ● Executed the CEO’s schedule, including scheduling appointments, performing data entry tasks, travel arrangements, social media, and email management leading to a 10% reduction in non-productive time in a year. ● Maximized productivity rate by proactively providing customer feedback on product and service issues. ● Promptly responded to phone and email messages. ● Coordinated daily customer services operations such as front desk processes, orders, invoice generation, and payments and prepared weekly monthly, or quarterly reports. ● Assisted in the coordination and execution of operational tasks and projects. VOLUNTEER ACTIVITIES Personal Assistant, Unik Touch Studios- Enugu. May 2018 - September 2018 ● Executed multiple related responsibilities with a high level of proficiency, such as scheduling appointments, invoice generation, travel itineraries, and data entry. Administrative Assistant, School of Nursing (SON)- Sokoto. October 2018 - October 2019 ● Executed various administrative tasks including writing and editing documents from letters to reports and instructional documents, distributing emails, preparing communications, such as memos, emails, invoices, reports, and other correspondence, and answering and directing phone calls. ● Scheduled appointments, maintained calendars, and coordinated staff and other meetings. SKILLS Communication ● ● LANGUAGES Igbo - Native Problemsolving Workflow Optimization ● Project Management English - Expert Time Management ● Spanish - Beginner Tech Savvy