Pamela Mgbako

I am Chikamso Pamela Mgbako, a certified Virtual Assistant with over six years of experience specializing in workflow automation, operations support, and executive assistance. My expertise spans various areas, and I have a proven track record of driving brand awareness and enhancing operational efficiency.

Areas of Expertise and Work Experience:

1. Brand Awareness and Promotion:

  - Successfully influence brand awareness through event marketing, demonstrations, sales, and brand promotion.

  - Plan and execute marketing strategies that enhance brand visibility and engagement.

2. Administrative and Operational Support:

  - Expertise in social media and email management, travel management, and data entry tasks.

  - Skilled in SEO optimization, cold calling, appointment setting, front desk processes, and lead generation.

  - Proven ability to implement and manage customer databases, maintaining regular contact with customers and sales prospects.

  - Efficiently handle administrative tasks, incident reports, work schedules, conflict resolution, and sensitive records.

3. Customer Relationship Management:

  - Committed to helping professionals create more meaningful customer interactions while maintaining healthy customer relationships.

  - Establish and maintain strong relationships with vendors and merchants, enhancing the company’s product or service reach.

4. Project Coordination and Workflow Automation:

  - Extensive experience in project management and workflow automation using tools like Trello, OPERAAsana, Monday.com, Make and Zapier.

  - Implemented continuous improvement initiatives, increasing productivity and efficiency.

5. Training and Development:

  - Currently enhancing skills in workflow automation and process optimization through intensive training programs.

  - Regularly attend professional events such as the ALX Salon event to stay updated with industry trends and network with other professionals.

My goal is to bring these diverse skills to my freelancing career as a Virtual Assistant, providing top-notch operational support to teams, executives, business owners, and entrepreneurs. I am passionate about using my expertise to help clients achieve their goals and improve their business processes.