Pamela Mae Baxter Limos

PAMELA BAXTER LIMOS Virtual Assistant | Freelancer An efficient, detail-oriented virtual assistant with a strong background in Customer Service, Sales, Training & Quality Assurance, Lead Gen & Data Analytics for over 10 years of work experience, providing service to both B2B & B2C, exceeding targets, and handling multiple tasks simultaneously while maintaining a high level of professionalism. Experienced in delivering a wide variety of roles in different lines of businesses, while providing a top-level client support. WORK EXPERIENCES Vortex Virtual (June 2024 - December 2024) Entering sales data from different health/life insurance carriers and plotting it to Google sheets, sending emails to different sales agents if needed if in any case there’s Lapse pending. PROFILE: - Roadrunner Transport and Containers - Entering sales data into Google Sheets and uploading photos of delivery confirmations and receipts to Google Drive as received from drivers. Creating and publishing advertisements on the client's Facebook Marketplace and promptly addressing customer inquiries. (May 2023 - June 2024) EDUCATION: University of San Carlos Bachelor in Science - Psychology (2013 - 2015) (October 2022 - April 2023) Providing customer service support for a US-based company specializing in the sale and customization of checks. TOOLS: AVAYA (5) ClickUp (5) Slack (5) Air Call (5) Service Now (5) Skype (5) Mojo NICE (5) Zoom (5) Dialer (5) Connecteam (5) Facebook (5) Genesys (3) G-Suite (4) Instagram (5) Five9 (4) Microsoft Tweeter (5) Ring Applications (4) Canva (5) Central (5) AREAS OF EXPERTISE SOFT SKILLS: Critical thinking and problem-solving skills. Adaptability to different phases of work and environment Goal-oriented Ability to learn and pick up new niches and processes an “all rounder” Ability to work under pressure Ability to work independently but thrives on a team environment. Strong Work Ethic Process driven | Continuous improvement Information and tech savvy Excellent Customer Services Skills Excellent written and verbal communication skills Proficient in Microsoft Office Application: Word, Excel, Power Point, Outlook LANGUAGE: English Abroadworks Inc. Virtual Squad (May 2021 - September 2022) Engaging in cold calls to prospect potential customers interested in selling their property. FIS Global Solutions Inc. (August 2019 - May 2021) Customer Service Representative serving clients of a financial institution in the United States. Executive Boutique Philippines Inc. (September 2016 - April 2018) Employment Verification Specialist: Contacted companies to verify the employment status of individuals.Customer Service for Senior Patients: Handled calls from senior patients, evaluating their pain levels, medication use, and eligibility for medical braces. Sales Representative for Satellite TV: Made outbound calls to customers to gauge interest in satellite TV subscriptions and installations. Customer Service Representative (Pharmaceutical): Contacted customers to assess their interest and eligibility for a discount card. Sales Representative (Medical and Life Insurance): Specialized in selling medical and life insurance policies. Sales Representative (Education): Reached out to individuals interested in advancing their education. Each role involved direct communication with customers, assessing needs, and providing information or services tailored to their specific requirements. Qualfon Philippines Inc. (September 2014 - December 2014) Customer service representative for a telecommunications company headquartered in the US, assisting customers with purchasing minutes for their phones and providing basic troubleshooting for cellphones. CHARACTER REFERENCES: Akiva Bendicion (Executive Boutique) - Campaign Manager Contact Number:- Email:-Stephen Allen (Roadrunner Transport and Containers - CEO Contact Number:- Email:-Regine Cortes (CNS) - Dispatch Manager Contact Number: - Email:-