Pamela Jaro

 PAMELA JARO Experienced Sales & Administrative Support Professional - ●-● San Pedro, Laguna, Philippines ● ABOUT ME Results-driven Sales and customer-focused professional with a strong background in sales, relationship management, and task management. Adept at handling customer inquiries, resolving complaints, and providing top-tier support to ensure customer satisfaction. Seeking a Sales or Customer Service position in a remote setting to leverage excellent communication, problem-solving, and organizational skills. KEY SKILLS Lead Generation & Prospecting Skills Customer & Account Management Verbal and Written Communication Skill Customer Service Orientation Sales Support & Upselling Techniques Task Management Proposal & Contract Preparation Conflict Resolution & Problem – Solving Abilities TOOLS & TECHNOLOGIES Trello (Upskilling) Microsoft Office (Excel, Word, Outlook, PowerPoint) Google Workspace (Docs, Sheet, Gmail) EDUCATION Bachelor of Science in Psychology University of San Agustin, 1995 ACHIEVEMENTS I got my first million income in 12-month sales Member of Millionaire Circle Travel Qualifier Gadget Qualifier ADDITIONAL INFORMATION Open for remote opportunities. Strong ability to work independently and collaboratively in a fast-paced environment. Character reference available upon request. WORK EXPERIENCE Network Marketing Leader, 01/2013 – 12/2024 Sante International, Quezon City, Philippines Led and supported a networking team, driving product awareness and customer engagement. Cultivated strong relationships with partners/members providing personalized support and follow-up leading to high customer retention. Provided exceptional customer support by addressing inquiries, troubleshooting issues, and ensuring prompt resolutions. Assisted in organizing sales strategies and coordinating training sessions for team members that expanded customer-based and increased brand visibility. Advertising & Marketing Accounts Manager, 02/2001 – 12/2018 Rural Press Communicator Representative, Inc., Quezon City, Philippines Managed client accounts, ensuring smooth communication and long-term relationships, resulting in 80% increase in client retention. Responded to client inquiries promptly, including tracking leads, consistently achieving a 95% satisfaction rating. Maintained accurate records of client transactions and coordinated with internal teams for smooth operations. Ensured client satisfaction by following up on concerns and escalating issues when necessary. Maintained a high level of service knowledge to provide accurate information. Repeatedly exceeded monthly sales quotas Executive Secretary, 09/2000 – 01/2001 Hapag-Lloyd Philippines, Makati City, Philippines Ensured seamless office operations while supporting executive-level staff. Acted as a liaison between the executive and internal/external stakeholders, facilitating effective communication and relationship management. Managed telephone and email communication systems and maintained office supplies ordering office supplies with accuracy. Decreased supply costs by properly managing inventory, obtaining quotes, and purchasing appropriately priced products.\ Administrative Assistant, 11/1997 – 08/2000 HMI Philippines, Inc. Quezon City, Philippines Managed incoming calls and inquiries, delivering exceptional communication and resolving issues promptly. Provided comprehensive support to various departments, including managing schedules, coordinating meetings, and preparing correspondence. Maintained organized filing systems improving accessibility and efficiency in document retrieval Managed client’s travel arrangements efficiently to maximized productivity.