Pamela Isabel Hernandez Banegas

PAMELA BANEGAS EXPERIENCE About Me Energetic Customer Service Representative with 6+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. --Honduras, San pedro sula. LANGUAGE English Spanish EXPERTISE Time Management Active Listening Tech-Savviness Problem Solving Ability Conflict Resolution Appointment setter, Elegante NY 2019- March Coordination of calls and inquiries with members regarding their reservations and modifications previously made by transportation insurance Coordination with the driver to verify the estimated time of the vehicle to the resident's area. Inspections Specialist- Max home Inspection January 2022- Sept 02 Resolve customer inquiries and follow up on any complaints with the inspections and the inspectors. Track a daily report of all the complete inspections of the previous day, then follow up on them to review the report with the client and resolve their questions following the internachi protocol. Dlivrd- Delivery support coordinator November-2022- January-2024 Coordinates and tracks the processing and movement of driver partners while providing just-in-time troubleshooting • Continual, tactical communication with external customers (Drivers, Clients) and internal stakeholders (Logistics, Success & Engagement) EDUCATION Universidad Tecnológica CentroamericanaStudent- 3rd year System engineer-3 year student