Pamela Isabel Hernandez Banegas

My name is Pamela I’m an experienced customer service representative with over 6 years of experience, resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.

Apply problem-solving skills to resolve customer inquiries and disputes, and escalate using appropriate channels when necessary.

•Experience working in customer service, email, and chat, Coordinating calls and inquiries with members regarding their issues and modifications of any orders. •Capable of managing several tasks at the same time. •Answer approximately 50+ incoming calls daily-utilizing a courteous and professional manner to collect information and identify customer needs.

•Research complicated cases without prompting to provide more comprehensive service to customers. •Capable of Memorized the entire line of company products & services, including prices and special discounts at that moment.

•Received a positive feedback rating of 90% based on customer satisfaction surveys. Interpreted the results of phone surveys to develop a new way of handling customer complaints. Provided excellent quality customer service by patiently listening and communicating company policies with empathy.

•Self-motivated personable and result-driven individual. Interested in appointment setter position; coming with 1-year phone sales experience in addition to 3 years proven customer support experience