ESL Online Tutor (Homebased)
Pamela I. Alarcon
Lot 5 Block 16 La Hacienda Subd. Brgy. Bagumbayan
Teresa Rizal Philippines, 1880
Email:-Contact #: -
Birthday: February 01, 1962 | Gender: Female
Summary Skills: Communication; Wordpress; Data Entry; Microsoft Word; Microsoft Excel;
Google Docs; Google Sheets; Customer Support; Market Research; Product
Research; Internet Research; Email Marketing; Product Marketing; Email
Handling
Employment Background:
*Social Marketway
Outreach Manager/Homebased
March 2018 to April 2019
***At first, my task was to extract emails of business establishments then send emails to the
business owners. Then I was promoted to the position listed above, and as an Outreach
Manager, I handled the control of projects, tasks and assignments.
*Teletech
Cainta Rizal, Philippines
Customer Service Representative for Amazon Account
May 2017 to October 2017
***I had the same task as I had when I was working for EGS/NCO, which were tracking down
delayed or missing packages and processing refunds or replacements when needed. I had to quit
because I developed Osteoarthritis and my Orthopedic Doctor did not want to give me a fit to
work document. The company advised me to render a resignation, since I was not allowed to go
back and work.
*Brisbane Wealth Solutions
Appointment Setter/Homebased
September 2016 to February 2017
***I worked for Mr. Michael E. Williams as an appointment setter. We talked clients into getting
our service, such as helping them out to save more money by reducing their taxes. I was an
opener and my key responsibility was to get people to set an appointment for our accountants to
visit them and explain the benefits we offer. I had to quit my job when my Boss put up a website
and developed a problem. Hence I was floating from November to February. My Boss was
generous enough to give me salary even when I was on a floating status. However, I did not want
to be getting a salary from him without doing any work, thus I explained to him that it was
unfair for him to pay me while I was on a floating status. My Boss was kind enough to let me go
since there was no position available for me at the moment
*DoCS (Do Clever Speaking)
ESL Skype/Online Teacher (Homebased)
October 2015 to August 2016
***I was an ESL Online Teacher for Chinese Nationals. I taught children and adults. Sessions
were mostly one-on-one but there were also group classes, with 2 - 4 children. I did not quit my
job, but the company closed because of legal matters, so all teachers including me lost our job.
*Concentrix
Eastwood Libis, Quezon City
June 2015 to August 2015
Technical Support for Dish Network
***I worked for Dish Network on a graveyard shift and due to my age, I developed
Hypertension. My Doctor advised me to stop working in the meantime and get some rest. Since I
had a good standing while I was with Dish, the Operation’s Manager said that once my Doctor
allowed me to go back to work, I could re-apply anytime. My key responsibilities under Dish
include basic troubleshooting for technical issues, upselling, processing orders, and answering
customer’s billing inquiries.
*EGS/NCO
Markington Marikina City
November 2014 to February 2015
Customer Service Representative for Amazon Account
***I worked the second time for Amazon’s Seasonal Account and when my contract ended, they
offered me a permanent full-time position, but I declined their offer since I was still evaluating
my options back then. My key responsibilities were exactly the same that I had the first time
they hired me.
*EGS/NCO
ABS-CBN Compound, Quezon City
April 2013 to July 2013
***I worked for Amazon’s Seasonal Account until my contract ended. My key responsibilities
were walking customers through as they set up an account or revise anything on their account,
processing orders, tracking down delayed or missing parcels, processing refunds or
replacements for lost and/or damaged products.
Educational Background
*St. Paul’s University
Malate, Metro Manila
June 1982 to March 1983
2nd Year College
Mass Communications
*St. Paul’s University
Malate, Metro Manila
June 1979 to March 1980
1st Year College
Mass Communications
*Christian Academy of Manila
Nagtahan, Metro Manila
June 1975 to March 1979
1st Year High School to 4th Year High School
*Christian Academy of Manila
Nagtahan, Metro Manila
June 1973 to March 1975
Grade 5 to Grade 6
*Salapan Elementary School
San Juan, Metro Manila
June 1971 to March 1972
Grade 4
*San Juan Elementary School
San Juan, Metro Manila
June 1968 to March 1971
Grade 1 to Grade 3
