Pamela Arroyo

PAMELA M. ARROYO Daan Banwa, Victorias City, Negros Occidental 6119 Cell:-- Job Objective: To find position that will lead to a long tenure customer service representative Summary Committed to address customer concerns with speed, accuracy and professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. An advocate professional with 5 years experienced in a BPO company that can easily communicate to people. College Riverside College Bacolod City, Negros Occidental Course: Bachelor of Science in Nursing Accomplishments Exceeded corporate target for customer satisfaction Responded to customer inquiries, assessing the needs, identifying problems to deliver an ideal solution Performed online troubleshooting, gave technical advice, sending a field technician and would follow up on the scheduling Team building and leadership was developed through collaborative learning by exchanging thoughts and strategies to easily pass the scorecard. Introduced new learning methods to ensure total comprehension of the problem for easy resolution. Planned and conducted activities for the team that provide each other with opportunities to observe, question to provide customer care Experience: Convergys February 2013 to March 2016 Technical Service Representative Bacolod City Negros Occidental Panasiatic Solutions October 2010 to December 2012 CSR Bacolod City, Negros Occidental Teresita Locsin Jalandoni Provincial Hospital September 2009- August 2010 Nurse Silay City, Negros Occidental