Paloma Rosas

Paloma Rosas Mendoza, Argentina -​- EXPERIENCE SKILLS Amazon Home Warranty, New Jersey: Chargeback Specialist Chargebacks November 2021 - November 2023 Strategy development for problematic transactions. Minimizing financial losses. Leading complex case resolutions. Collaboration with banks and clients. Analytical and negotiation skills. Assisting in claim submissions. Enhancing customer retention and satisfaction. Bank disputes Excel and Word proficiency Customer service France and Son, New York: Community Manager, Lifecycle and CRM Marketing Social media management April 2024 - Present Problem-solving Manage Instagram and TikTok accounts, creating engaging content to grow and retain audiences. Led lifecycle and CRM marketing efforts, including Claims process integrity strategy and execution of email and SMS campaigns to boost customer retention and engagement. Analytical and negotiation skills La Casa del Escultor, Mendoza: Museum Administrator and Community Manager Inventory management 2021 - Present I administer my father's art museum, overseeing daily operations and management. I create and manage content for the museum's social media platforms. I conduct guided tours in English, providing visitors with engaging and informative experiences. STUDIES Coderhouse, Buenos Aires: Social Media Publicity July 2024 - October 2024 Focused on Meta Ads, Google Ads, and Google Analytics. Gained practical knowledge in planning, executing, and analyzing paid advertising campaigns and tracking performance through data-driven insights. Instagram content creation and management Email marketing (email blasts) CRM marketing Lifecycle marketing Content creation Museum administration Guided tours in English ​ LANGUAGES Spanish and English