Pablo Villeda Echeverria

Pablo Villeda-Echeverria Mobile:- |-| LinkedIn First-generation and bilingual Latino American with a background in legal administration and 5+ years of proven exceptional customer service, now looking to bring my energy, diligence, and organizational prowess to my new career. EXPERIENCE Column, Legal Notice Representative ● ● ● ● ● ● ● Remote, 08/2023 - 6/2024 Specialized in legal notice creation, deadline management, inbox triage, and resolving customer support-related inquiries for a startup SaaS company that streamlined in the distribution of legal notices. Oversaw over 30+ newspaper deadlines from across the US. Proofread each notice and resolved any conflict to ensure deadlines were met on time. Communicated with the pagination team on any last-minute urgent edits. Crafted legal notices adhering to court-ordered guidelines and specific newspaper formatting requirements. Constantly exceeded daily quotas within our database while working in a fast-paced remote environment. Handled customer support inquiries via email, text, and phone, maintaining excellent support and high customer satisfaction. Managed the Rep Team inbox as the first point of contact for all customer requests, questions, and concerns, directing emails to the appropriate team/individual within 15 minutes. Excelled in a pure remote work environment utilizing Slack, Google Meet, Front, Jira, and expert in Column’s software. JND Legal Administration, Class Member Support Agent ● ● ● ● ● ● ● ● Lynch Creek Farms, Design Team Lead ● ● ● ● Remote, 09/2021 - 12/2022 Resolved over 300 class action inquiries weekly, while constantly exceeding daily quotas and performance expectations at a legal administration specializing in class action lawsuits. Proven track record of accuracy and data integrity, consistently earning a 97%+ Quality Assurance score. Resolved escalated issues through cross-functional collaboration with Project Managers, while learning new skills along the way. Achieved the highest productivity rate amongst my team of 30+ fellow agents, even surpassing agents more senior than me. Supervised and trained new hires. Monitored and tracked their QA and productivity levels to ensure seamless onboarding. Specialized in providing Spanish support with a strong focus on accuracy, meeting the diverse needs of Spanish-speaking clients. Crafted a daily Excel report for management by reviewing trends and summarizing overarching themes Became the subject matter expert in multiple cases at any given time, providing and communicating details with clients and staff. Shelton, WA, 08/2018 - 07/2020 Served as the primary point of contact for the entire design department at a high-workload warehouse position. Managed inventory and order distribution, implemented product quality checks, and ensured the efficiency of a design team of more than 50 members. Trained new hires in company policies, product design guidelines, and shipping procedures. Oversaw receiving, distribution, and execution of product orders. Examined final products ensuring they met company standards, all while monitoring the number of orders and securing the shipment quota promptly. Fostered a positive work environment by motivating teammates with engaging programming events, encouraging a can-do attitude, and advocating for “small wins” that improved morale. Other Positions: ● Director of Programming: Managed all programming efforts in the residential community by completing programming ● audits, funding proposals, and producing weekly events relating to career development, stress relief, and entertainment. Library Research Member: Conducted research centering around 1st generation students. Facilitated brainstorming meetings and research initiatives. Delegated tasks among the team and assigned appropriate deadlines to ensure timeliness. ● Non-Profit Leadership Intern: Owned the intern hiring process by managing job listings, communicating directly with interest groups, and leveraging recruitment technology to measure and identify the most qualified candidates. SKILLS Interpersonal skills: Customer Relationship Management, Communication, Problem-solving, Patience, and Adaptability Technical Skills: Spanish (Fluent Reading and Writing), Full-stack coding experience,Microsoft & Google Suite,Front, Slack, Excel EDUCATION General Assembly Remote Full-stack software engineering 420+ hour program focused on product development fundamentals, object-oriented programming, MVC frameworks, data modeling, and team collaboration strategies. JavaScript, HTML, CSS, React, APIs The University of Washington, Bachelor’s in Political Science and Law, Society and Justice Seattle, WA