Pablo Villeda Echeverria

I am a first-generation, bilingual Latino American with over five years of experience in customer service and legal administration. My recent role as a Legal Notice Representative at Column involved managing deadlines, crafting legal notices, and resolving customer inquiries, where I consistently exceeded performance metrics in a remote setting. Previously, as a Class Member Support Agent at JND Legal Administration, I handled over 300 weekly inquiries with a 97%+ Quality Assurance score, demonstrating my accuracy and problem-solving skills. Additionally, my leadership experience as a Design Team Lead at Lynch Creek Farms highlights my ability to manage teams, streamline processes, and maintain high-quality standards. With expertise in CRM, Microsoft and Google Suite, and a background in full-stack software engineering, I am well-equipped to excel in dynamic, customer-focused roles.