HELLO, I AM
PA B L O
VA L E N C I A
facebook.com/pablo.v.mejia
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- Head of Reservations Calle 32 A #81 a 45
Villa de Aburrá. Med - Col
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ABOUT ME...
I was leading the reservations team of an international hotel chain, where I have worked for over six years.
My primary focus is customer service, and I have gained valuable experience in this area, both regionally
and nationally. I am familiar with market trends and customer behavior, making interactions with clients
more straightforward and clearer. In addition, my communication skills enable me to work efficiently
within a team and deal with customers effectively. As a receptive, dynamic, and social person, I believe I
can contribute positively to any company.
STUDIES...
FURTHERMORE...
EAFIT
In my opinion, sharing and connecting with others is invaluable. As a host,
Product Design Engineer - 2014 -
it's essential to understand the needs of the guest and provide them with
I am skilled at applying calculus to determine the balance of
suitable alternatives. During my previous role, every call became an
supply and demand in the market. Furthermore, I am proficient in
opportunity to increase our business revenue without having to pay
using various systems, softwares, and applications and can quickly
commissions. Additionally, meeting new people, experiencing different
address any issues that may arise.
cultures, and creating memories is something I genuinely enjoy.
O N E D AY AT A T I M E . . .
2014
MANAGER
- Galería Hostel - MED / GTP
My performance as a receptionist received
top-notch reviews, which led to my promotion
2018
HOST
2020
HEAD OF RESERVATIONS
- Soy Local - MED
Soy Local - 10 hotels
The primary goal of this position was to
reinforce the emerging business. Upon
In the midst of the pandemic, I stepped up to
the challenge of proposing novel strategies
as the manager of the Guatape location. In my
assuming the role, I identified that delivering
and innovative solutions to mitigate its effects.
role as a manager, I exceeded the booking
exceptional customer service was crucial in
My dedication and hard work resulted in a
expectations, demonstrating my commitment
retaining guests and gathering valuable
promotion from reservations assistant to
to achieving exceptional results.
insights to aid in our growth.
department leader, where I continued to
implement effective strategies and prioritize
W H AT I G O T. . .
customer service. I remain committed to
My skills
expanding my knowledge and expertise, and
Teamwork
each day, as I navigate new challenges, I gain
Communication skills
invaluable insights that further my personal
Attention to detail
and professional growth.
Leadership
Organization
REFFERENCE...
MY HOBBIES...
Juan Sebastián Jiménez Sánchez
Actual boss - Soy Local-
BJJ
Music
Food
Bike
Mountain
