Pablo Valencia Mejia

As the head of reservations for an international hotel chain, I have over 6 years of experience in customer service, with a focus on understanding market trends and customer behavior. I am a skilled communicator and work well within a team. In my previous role as a receptionist, I received top-notch reviews, leading to a promotion as the manager of the Guatape location, where I exceeded booking expectations. I am committed to delivering exceptional customer service and identifying innovative solutions, as evidenced by my success in mitigating the effects of the pandemic. I am a receptive, dynamic, and social person who values connecting with others and creating memorable experiences.

As a product design engineer, I am skilled at applying calculus to determine the balance of supply and demand in the market. Furthermore, I am proficient in using various systems, software, and applications and can quickly address any issues that may arise.

In my opinion, sharing and connecting with others is invaluable. As a host, it's essential to understand the needs of the guest and provide them with suitable alternatives. During my previous role, every call became an opportunity to increase our business revenue without having to pay commissions. Additionally, meeting new people, experiencing different cultures, and creating memories is something I genuinely enjoy.

As the manager of Soy Local MED, I identified that delivering exceptional customer service was crucial in retaining guests and gathering valuable insights to aid in our growth. Similarly, as the head of reservations, I implemented effective strategies and prioritized customer service, resulting in a promotion to department leader.

Overall, my dedication, hard work, and commitment to providing exceptional customer service have been the driving force behind my professional success. As I navigate new challenges and gain invaluable insights, I remain committed to expanding my knowledge and expertise, and I am confident that I will continue to thrive in any role that I undertake.