Pablo Andrés Sanabria Montero

Pablo A. Sanabria Montero Professional Summary Customer service and sales professional with extensive experience in the sports wagering and customer support industries. Proven ability to enhance customer satisfaction, manage retention strategies, and optimize sportsbook operations. Proficient in CRM platforms and various betting software. Education • Saint Joseph’s Primary School • Las Americas High School • Instituto Nissi – Food Handler License Languages • Spanish (Native) – 100% fluency (spoken, written, and read) • English – 90% fluency (spoken, written, and read); minimal accent Work Experience Support Services Group (Dec 2021 – Dec 2024) Customer Retention & Service Representative • Managed inbound and outbound retention calls to improve customer loyalty. • Provided high-quality customer service solutions to enhance user satisfaction. • Applied sales techniques to retain existing customers and reduce churn rates. BetCris (July 2017 – Dec 2021) Sports Betting Specialist & Live Betting Analyst • Managed pregame line movements for soccer, European sports, and major sporting events. • Handled live betting operations to maximize profitability. • Analyzed market trends and customer betting behaviors to adjust wagering lines. BetUS (Sep 2013 – June 2017) Pregame Soccer Line Mover & Sales Representative • Adjusted pregame betting lines and set odds for soccer matches. • Handled futures and proposition bets to drive sportsbook profitability. • Assisted customers in placing bets and provided insight into betting strategies. Perhead.com (Nov 2009 – Aug 2013) Customer Service Manager • Led a team handling customer inquiries and betting-related issues. • Developed customer service policies to streamline operations. • Trained new employees on wagering systems and customer service best practices. Sporting Bet PLC (OASA) (Jan 2006 – Aug 2009) Customer Service & Wagering Representative • Provided customer support related to betting transactions. • Assisted clients with sales and sportsbook account management. Sykes Latin America (Jan 2003 – Jan 2006) Customer Service & Sales Associate (Direct TV) • • Handled inbound customer service and sales inquiries. Assisted customers with subscription management and billing support. Technical Skills • Windows & Linux operating systems • Microsoft Office Suite • Internet browsers (Chrome, Firefox, IE) • Betting platforms: DGS Manager, DGS Lines Manager, ASI Ticket Writer • CRM platforms for customer service and sales tracking Key Strengths ✔ Customer retention & sales optimization ✔ Wagering and sportsbook operations ✔ Live betting and line movement analysis ✔ Team leadership & training ✔ Multilingual communication References available upon request.