Pablo Andrés Sanabria Montero

I am a dependable and results-driven customer service and sales professional with over 15 years of experience supporting high-volume, fast-paced operations in the sports wagering and customer support industries.

My background combines customer retention, live operations, and sales support, allowing me to deliver consistent, measurable value in roles that require accuracy, professionalism, and strong communication.

Throughout my career, I have handled inbound and outbound customer interactions focused on retention, issue resolution, and relationship building. I have a proven ability to reduce churn, improve customer satisfaction, and apply consultative sales techniques without compromising service quality.

I am comfortable managing sensitive situations, explaining complex processes, and maintaining a calm, professional tone at all times.

I also bring extensive experience in sportsbook operations, including pregame line movement, live betting analysis, odds adjustments, and monitoring customer betting behavior. This has strengthened my analytical thinking, attention to detail, and ability to make quick, informed decisions under pressure. I understand the importance of accuracy, risk control, and operational efficiency in time-sensitive environments.

From a technical standpoint, I am highly proficient with CRM platforms, betting systems such as DGS Manager, DGS Lines Manager, and ASI Ticket Writer, as well as standard business tools including Microsoft Office and modern web browsers. I adapt quickly to new software, workflows, and performance metrics, making me effective in remote and distributed team settings.

I am fluent in Spanish (native) and highly fluent in English, with strong written and verbal communication skills and a minimal accent. This allows me to work comfortably with international customers and teams. I am known for being reliable, punctual, and consistent with schedules, KPIs, and quality standards—qualities that are essential for long-term remote work success.

Above all, I take pride in professionalism, accountability, and delivering dependable results. I am seeking a stable, long-term remote opportunity where my experience in customer service, retention, and operations can contribute to team efficiency, customer satisfaction, and overall business growth.