Ozioma Joy Okoli

Ozioma Joy Okoli-- [LinkedIn URL –https://www.linkedin.com/in/ozioma-okoli-bestva?utm_ Executive Virtual Assistant | Customer Support Specialist | Registered Nurse 📱 🔗 💼 Professional Summary Detail-oriented and compassionate professional with a strong foundation in healthcare as a Registered Nurse and a proven track record as a Virtual Assistant and Customer Support Specialist. Known for excellent communication, keen eye for details, problem-solving, and multitasking skills. Adept at managing emails, calendars, customer queries, and administrative operations with efficiency, empathy and precision. Committed to delivering top-tier service and building lasting client relationships. Core Competencies ✅ Executive Virtual Assistance ✅ Email & Calendar Management ✅ Customer Support (Phone, Email, Chat) ✅ Appointment Scheduling ✅ CRM Management (e.g., HubSpot, Zoho) ✅ Microsoft Office & Google Workspace ✅ Task Management Tools (Trello, Asana, Monday.com) ✅ Compassionate Communication ✅ Problem Resolution ✅ HIPAA Compliance (Healthcare Data Sensitivity) Professional Experience Executive Virtual Assistant & Customer Support Specialist Freelance / Upwork & Remote Clients May 2022 – Present ➢​ Provided high-level virtual support to entrepreneurs, coaches, and small business owners which led to retention and increased customer base by 30% ➢​ Handled inbox management, scheduled meetings, responded to client inquiries, and maintained databases. ➢​ Delivered professional customer service via email and live chat for e-commerce and service-based businesses. ➢​ Managed calendars, prepared reports, and streamlined daily operations that improved efficiency by 30%. Registered Nurse State General Hospital, lagos state, Nigeria 2017 – 2022 Delivered compassionate, patient-focused care across departments. Educated patients and families on treatment plans and medication compliance. Led documentation and administrative tasks, showcasing strong organizational skills transferable to virtual assistance. Collaborated with interdisciplinary teams to ensure optimal care delivery. Education & Certifications Bachelor of Science in Nursing (BSc Nursing) Ladoke Akintola University of Technology, Ogbomosho | Graduated: 2016 Certifications: Virtual Assistant at Digital Witch support community (Online) Customer Service Excellence – LinkedIn Customer Service Foundations – LinkedIn Customer Service: Problem Solving and Troubleshooting – LinkedIn Technical Skills 💻 Tools: Google Workspace, Microsoft Office, Slack, Trello, Asana, Zoom, Calendly 🛠 Platforms: LinkedIn, Facebook for social media management, Canva, WhatsApp Business 📞 CRM: Zoho, HubSpot, Freshdesk, Zendesk, monday.com, References Available upon request.