Ozioma Joy Okoli--
[LinkedIn URL –https://www.linkedin.com/in/ozioma-okoli-bestva?utm_
Executive Virtual Assistant | Customer Support Specialist | Registered Nurse
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Professional Summary
Detail-oriented and compassionate professional with a strong foundation in healthcare as a
Registered Nurse and a proven track record as a Virtual Assistant and Customer Support
Specialist. Known for excellent communication, keen eye for details, problem-solving, and
multitasking skills. Adept at managing emails, calendars, customer queries, and administrative
operations with efficiency, empathy and precision. Committed to delivering top-tier service and
building lasting client relationships.
Core Competencies
✅ Executive Virtual Assistance
✅ Email & Calendar Management
✅ Customer Support (Phone, Email, Chat)
✅ Appointment Scheduling
✅ CRM Management (e.g., HubSpot, Zoho)
✅ Microsoft Office & Google Workspace
✅ Task Management Tools (Trello, Asana, Monday.com)
✅ Compassionate Communication
✅ Problem Resolution
✅ HIPAA Compliance (Healthcare Data Sensitivity)
Professional Experience
Executive Virtual Assistant & Customer Support Specialist
Freelance / Upwork & Remote Clients
May 2022 – Present
➢​ Provided high-level virtual support to entrepreneurs, coaches, and small business
owners which led to retention and increased customer base by 30%
➢​ Handled inbox management, scheduled meetings, responded to client inquiries, and
maintained databases.
➢​ Delivered professional customer service via email and live chat for e-commerce and
service-based businesses.
➢​ Managed calendars, prepared reports, and streamlined daily operations that improved
efficiency by 30%.
Registered Nurse
State General Hospital, lagos state, Nigeria
2017 – 2022
Delivered compassionate, patient-focused care across departments.
Educated patients and families on treatment plans and medication compliance.
Led documentation and administrative tasks, showcasing strong organizational skills
transferable to virtual assistance.
Collaborated with interdisciplinary teams to ensure optimal care delivery.
Education & Certifications
Bachelor of Science in Nursing (BSc Nursing)
Ladoke Akintola University of Technology, Ogbomosho | Graduated: 2016
Certifications:
Virtual Assistant at Digital Witch support community (Online)
Customer Service Excellence – LinkedIn
Customer Service Foundations – LinkedIn
Customer Service: Problem Solving and Troubleshooting – LinkedIn
Technical Skills
💻 Tools: Google Workspace, Microsoft Office, Slack, Trello, Asana, Zoom, Calendly
🛠Platforms: LinkedIn, Facebook for social media management, Canva, WhatsApp Business
📞 CRM: Zoho, HubSpot, Freshdesk, Zendesk, monday.com,
References
Available upon request.
