Ozioma Joy Okoli

Professional Summary

Detail-oriented and compassionate professional with a strong foundation in healthcare as a Registered Nurse and a proven track record as a Virtual Assistant and Customer Support Specialist. Known for excellent communication, keen eye for details, problem-solving, and multitasking skills. Adept at managing emails, calendars, customer queries, and administrative operations with efficiency, empathy and precision. Committed to delivering top-tier service and building lasting client relationships.

Core Competencies

✅ Executive Virtual Assistance

✅ Email & Calendar Management

✅ Customer Support (Phone, Email, Chat)

✅ Appointment Scheduling

✅ CRM Management (e.g., HubSpot, Zoho)

✅ Microsoft Office & Google Workspace

✅ Task Management Tools (Trello, Asana, Monday.com)

✅ Compassionate Communication

✅ Problem Resolution

✅ HIPAA Compliance (Healthcare Data Sensitivity)

Professional Experience

Executive Virtual Assistant & Customer Support Specialist

Freelance / Upwork & Remote Clients

May 2022 – Present