Ozichi Wadibia
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Call Center Representative
Abuja, Nigeria
linkedin.com/in/ozichi-wadibia-5a0aa716a
I am a Quality-Driven professional with extensive experience and hands-on knowledge of troubleshooting, management
information systems and end user support, Satisfaction and eventually success. Aiming to deliver solutions by successfully adapting to
challenging and dynamic instances through actively listening, analytical thinking and Value building.
WORK EXPERIENCE
SKILLS
Call Center representative
Call Experts (Insurance Supermarket)
Microsoft Visio
08/2022 - 04/2023,
Effective verbal and written communication skills
Proficiency in Zendesk
Documentation and reporting
Achievements/Tasks
Dialed outbound leads (cold calls) to provide
Insurance with over 40% conversion rate in transfers and
close to 30% in sales weekly.
I Track trends in customer feedback and collaborate with
Quality assurance team to determine the root cause of issues.
I sold and provided insurance details on inbound
calls with leads on Amazon workspace(dialer)
Analytical thinking
Jira
Troubleshooting
Sales
PERSONAL PROJECTS
The GAB project (03/2017 - 05/2017)
We gifted books(educational-religious) to children in
motherless babies homes to promote knowledge
advancement amongst the children
Used Slack as a communication tool to
collaborate with staff and management
Young People in Tech (03/2021 - Present)
Customer support agent
Sirius Support(Attentive)
01/2022- 07/2022 ,
Achievements/Tasks
Nigeria
I was a concierge for over 200 ecommerce brands being the
the first line of support and sales agent.
Provided the company with over 30 templates for quick
responses, increasing effectiveness amongst staff
Elicitation with staff, users and management(shareholders)
to establish requirements for new systems or
modifications of the concierge platform.
Technical Support agent
Crossover for work
People in tech is an event, focused on bringing together
different experts in various fields of information technology.
Every first quarter of the year for enabling mentorship while
sharing/exchange ideas and finding components for
execution.
LANGUAGES
English
Yoruba
Full Professional Proficiency
Limited Working Proficiency
INTERESTS
Customer relationship management
09/2020 - 11/2021,
Achievements/Tasks
Synthesize current customer trend data to provide
recommendations and solutions to customers on various
products(7+) using zendesk.
Supported 6 products ranging from web content
management products to software as a service products .
conferred with product stakeholders to ensure successful
functioning of newly implemented systems or procedures.
EDUCATION
Management Information Systems
Covenant University
08/2014 - 06/2019,
Data analysis
cryptocurrencies
