Oyindamola Olaoye

Oyindamola Olaoye Itire Road, Mushin, Lagos- •- Career Objectives A passionate and result-driven Mass Communication graduate seeking to develop and apply skills in media, public relations, and digital communication. Adept at problem-solving, content creation, and strategic communication, with a strong desire to learn from industry professionals, contribute and grow within a dynamic corporate environment. Education and Certification Bachelor of Science (B.Sc.) Mass Communication Lagos State University, Ojo - Work Experience Customer Service Representative Preventive Health Managers January 2024 - June 2024 ● Successfully assisted customers in scheduling preventive health consultations, ensuring seamless service delivery. ● Improved customer satisfaction through prompt issue resolution and personalised support. ● Contributed to an increase in client retention by providing proactive follow-ups and health management support. ● Assisted in implementing a feedback system that enhanced service quality and patient experience. Operations Intern Mivida Logistics November 2022 – February 2023 ● Collaborated with support teams to resolve customer issues promptly, strengthening brand loyalty and driving referrals ● Acquired new clients and implemented retention strategies to sustain long-term business growth. ● Managed social media platforms, developing and executing digital marketing strategies to boost online presence. Library Management Intern The Nation Newspaper Lagos July 2022 - August, 2022 ● Improved library operations efficiency by maintaining accurate records of newspaper inflow/outflow ● Documented daily operations in the library for proper record-keeping. ● Facilitated smooth communication between the Library department and other operational teams. Skills ● Storytelling ● Audience Engagement ● Interpersonal & Collaboration Skills ● Writing & Narrative Development ● Content Creation ● Research and Analysis ● Strong Communication ● Attention to Detail ● Customer Service ● Marketing ● Business Strategy and Development ● Microsoft Office Suite (Word, Excel, PowerPoint) Interest ● Customer Service ● Brand Growth Management ● Marketing ● Problem-Solving and Critical Thinking ● Strategic Communication References Available upon request.