Oyetola Taiwo Oluwatosin

OYETOLA TAIWO OLUWATOSIN PROFESSIONAL SUMMARY Dedicated and detail-oriented Remote Chat Support Representative with experience providing customer assistance through digital communication channels. Skilled in handling live chats, emails, and online inquiries while maintaining professionalism and accuracy. Experienced in resolving complaints efficiently, managing multiple conversations simultaneously, and delivering high customer satisfaction in remote environments. CORE SKILLS • Live Chat & Email Support • Ticket & Helpdesk Management • Complaint Resolution • CRM & Customer Record Management • Fast & Accurate Typing • Multitasking in Fast-Paced Environments • Professional Written Communication • Problem-Solving Skills • Customer Retention • Time Management PROFESSIONAL EXPERIENCE Customer Service Executive – Tuzedo Foundation (2024 – 2025) • Provided real-time chat and email support to customers and stakeholders. • Managed multiple chat conversations while maintaining response quality. • Resolved complaints promptly, ensuring high customer satisfaction. • Escalated complex issues to appropriate departments when necessary. • Maintained accurate records in CRM systems. • Met daily response time and service targets while working independently. Customer Service Representative – Love of Fashion Store (2022 – 2024) • Responded to online inquiries via social media messages and digital platforms. • Assisted customers with order tracking, product information, and returns. • Delivered empathetic and professional written responses. • Followed up on unresolved issues to ensure complete resolution. • Contributed to customer retention through excellent service. REMOTE WORK SKILLS • Strong written English communication • Ability to work independently with minimal supervision • Time management in remote work environments • Comfortable using Google Workspace and Microsoft Office • Basic knowledge of CRM and helpdesk tools • Reliable internet connection and ability to meet deadlines EDUCATION Bachelor of Education (B.Ed) – Guidance and Counselling University of Nigeria, Nsukka (2019 – 2023) CERTIFICATION Jobberman Soft Skills Training