Oyetola Taiwo Oluwatosin

I have 3 years experience in chat support role

• Responded to customer inquiries via live chat in a timely and professional manner
• Assisted customers with product information, order tracking, billing issues, and account support
• Resolved complaints efficiently while maintaining a calm and empathetic tone
• Managed multiple chats simultaneously while ensuring accuracy and customer satisfaction
• Escalated complex issues to the appropriate department when necessary
• Documented customer interactions using CRM tools such as about:blank or about:blank
• Maintained high customer satisfaction ratings through quality service delivery