Oyeoka Chioma

📧 🌐 📞 OYEOKA CHIOMA RACHAEL​-| -, -​ LinkedIn: www.linkedin.com/in/oyeokachioma PROFESSIONAL SUMMARY ●​ Organised and proactive Executive Virtual Assistant with over 3 years of experience providing high-level administrative support, executive customer service, and process optimisation. ●​ Expert at managing complex executive workflows using project management tools like Asana, Trello, and Monday.com and delivering executive-level support via CRM platforms such as Zendesk and HubSpot. ●​ Proven record in boosting team productivity by 15% and achieving a 90% client satisfaction rate by streamlining operations and ensuring seamless communication in fast-paced, high-stakes environments. WORK EXPERIENCE Executive Virtual Assistant​ ALX | July 2024 – Present ●​ Coordinated 20+ executive-level video conferences monthly, ensuring smooth, real-time collaboration across C-suite teams. ●​ Improved overall team productivity by 15% through streamlined documentation and workflow management using Asana. ●​ Resolved 90% of executive inquiries on first contact by precisely addressing high-priority issues and supporting decision-making. ●​ Conducted detailed research to provide timely, data-driven insights that enhanced executive strategy and planning. Executive Assistant Digital Witch Support Community | November 2023 – June 2024 ●​ Managed 20–30 daily support tickets via Zendesk, resolving complex technical issues and maintaining high service standards for executive operations. ●​ Enhanced user experience by educating executives and team members on self-service tools, ensuring rapid and accurate troubleshooting. ●​ Maintained meticulous documentation of all executive interactions, supporting compliance and continuous process improvement initiatives. ●​ Collaborated cross-functionally with senior leadership to escalate and resolve unresolved issues efficiently. Executive Administrative Assistant​ Deranetta Creatives | December 2020 – January 2022 ●​ Handled over 50 high-priority executive inquiries weekly via email and phone, consistently achieving a 90% satisfaction rate through clear, empathetic communication. ●​ Resolved critical billing conflicts and operational issues by providing tailored, strategic guidance and support to executives. ●​ Maintained and updated over 300 executive records with precision, ensuring data accuracy and strict policy compliance. ●​ Partnered with cross-functional teams to ensure seamless support for executive initiatives and enhanced service delivery. VOLUNTEER EXPERIENCE Ambassador​ COVID-19 Vanguard | February 2022 – January 2023 ●​ Educated over 500 community members on COVID-19 safety protocols and vaccination benefits through clear, empathetic communication. ●​ Organised and executed five impactful outreach programs to raise awareness and promote health initiatives, contributing to community wellbeing. EDUCATION Nnamdi Azikiwe University | Awka, Nigeria​ BSc. Parasitology and Entomology | October 2015 – May 2021 SKILLS ●​ Technical Skills: Proficient in project management tools (Asana, Trello, Monday.com) and executive email ticketing platforms (Zendesk, HubSpot). ●​ Communication: Exceptional verbal and written communication tailored for high-level executive interactions. ●​ Organisational Expertise: Mastery in managing complex executive workflows and maintaining rigorous, accurate documentation. ●​ Team Collaboration: Proven ability to work effectively with C-suite and cross-functional teams in fast-paced environments. ●​ Problem-Solving: Proactively identifying and implementing process improvements that drive productivity and elevate client satisfaction. CERTIFICATIONS ●​ Certified Virtual Assistant