Oyeoka Chioma

Certified Virtual Assistant | CRM & Admin Expert | Boosted Team Productivity by 15%

Hello! I’m Oyeoka Chioma Rachael, a dynamic and results-driven Virtual Assistant with over three years of comprehensive experience in administrative support, customer service, and process optimization. I excel at leveraging industry-leading CRM tools such as HubSpot and Zendesk alongside project management platforms like Asana, Trello, and Monday.com to streamline operations, enhance productivity, and drive measurable business success.

Throughout my career, I have consistently demonstrated my ability to organize, prioritize, and execute a diverse range of tasks with precision and a proactive mindset. At ALX, where I served as a Virtual Assistant Intern, I coordinated over 20 video conferences each month, ensuring seamless communication and collaboration among team members. I implemented effective documentation practices and workflow management strategies using Asana that resulted in a 15% boost in team productivity. My approach is always solution-focused—I resolved 90% of customer inquiries on first contact by carefully understanding client needs and delivering precise, impactful solutions.

As an Administrative Officer at Digital Witch Support Community, I managed 20-30 support tickets daily through Zendesk, adeptly handling technical issues with empathy and professionalism. I enhanced user experience by educating customers on self-service tools and product functionalities while maintaining rigorous documentation standards to ensure process improvements and compliance. My role demanded cross-functional collaboration, and I effectively partnered with various internal departments to escalate unresolved issues and drive timely resolutions.

As an Administrative Assistant at Deranetta Creatives, I was the primary point of contact for over 50 customer inquiries weekly via email and phone. I was commended for maintaining a 90% satisfaction rate by resolving complex issues—including billing conflicts—through clear and empathetic communication. I also managed and updated over 300 customer records, ensuring that every piece of data was meticulously maintained in compliance with company policies.

Beyond my professional roles, I have also demonstrated leadership and community engagement as an Ambassador for COVID-19 Vanguard. In that capacity, I educated over 500 community members on vital safety protocols and vaccination benefits and organized five successful outreach programs that significantly raised public awareness of health initiatives.

Strong verbal and written communication skills, a keen eye for detail, and an unwavering commitment to excellence complement my technical prowess. I am passionate about utilizing my expertise to transform chaotic workflows into efficient, streamlined processes that empower teams and elevate customer satisfaction. If you’re looking for a Virtual Assistant who brings a blend of innovation, proven results, and an enthusiastic drive to optimize every task, I’m here to help your business succeed.

Let’s connect and explore how we can achieve operational excellence together!