Oyedapo Phoebe Olayemi

PHOEBE OLAYEMI OYEDAPO BSc. (Ind. Chem.) 13, Owodunni Street, Off Ikosi-Ketu Road, Lagos. Tel: -. Email:- Objective: Motivated, goal-driven and organised lady seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Skills: Technical skills: - Report writing - Information technology - Researching, teaching, and writing academic & executive materials - Computer-savvy and excellent proficiency in MS Word, Spreadsheet, Slides presentation, Statistical Package for the Social Sciences, and CRM software Soft interpersonal skills: - Calm demeanor with self-motivated personality - Complaints resolution and problem-solving skills - Social responsiveness, multi-tasking, and team leadership - Effective use of time and management of tight schedules and/or situations - Efficient English communication – reading, writing, and speaking - Resilience, humility, diligence, dedication, and integrity - Strict adherence to work ethics and adaptability to new skills/systems Relevant Work Experience: Contact Centre Consultant, November 2022 – Present Ecobank Nigeria Limited, Lagos. - Handle and resolve over a hundred customers' inquiries, complaints, and requests daily through various channels - Collaborate with staff members to enhance customer service experience and exceed team goals - Compile status and performance reports for team leaders - Provide excellent customer care and follow up with customers about resolved issues - Learn and maintain in-depth understanding of product information Data Officer, January 2021- June 2022 Christian Theological Seminary, Ibadan. - Recorded data on Christian and Theological Education in Nigeria - Reviewed source documents and listings to compile resources for identifying and correcting data allocation issues - Updated database to handle data Administrative Officer, June- September 2020 JamiTech Energy Solutions Limited, Samonda, Ibadan. - Processed customer orders accurately and within agreed timeframes - Created and maintained databases to track and record customer data - Answered multi-line phone system and sorted office mail Junior Staff, April – October 2018 Office of the Chairman, Local Government Council, Ika-south, Agbor, Delta State. - Implemented administrative tasks - Established and maintained strong relationships with colleagues - Liaised with management and other departments - Developed and improved time management and organizational skills Chemistry/English Teacher, October 2018 – April 2019 Royalties Academy, Chukwuma Str., Agbor-Obi rd., Agbor, Delta State. - Taught Chemistry and English Language at the Senior Secondary School Level - Coordinated activities to encourage interest in reading - Prepared comprehensive English curriculum for multiple classes Quality Control Officer (Assistant), March – September 2016 Onyx Water Bottling Company, Ile-marun, Iwo road, Ibadan. - Carried out water preparation, disinfection, and safe consumption measures - Collected and analyzed data to measure effectiveness of quality control processes - Kept equipment operating and in good condition by performing quality checks Qualifications: Bachelor of Science (B.Sc.): Industrial Chemistry, 2017 Osun State University, Osun State, Nigeria. Membership: Member, Students Chemical Society of Nigeria. Training: - High Performance Habits, July 2023 - Innovative customer service techniques, March 2023 - Phishing Awareness, February 2023 - General Data Protection Regulation, January 2023 - Medicinal Chemistry: Davidson College via EdX, March 2020- June 2020 Previous Leadership Roles: - Corp Liaison Officer: Ika-South Local Government, National Youth Service Corp, 2018/2019 - Treasurer: Education Development Group, 2018/2019 - Hygiene Prefect: Rachael International College, 2011 – 2013 Interests & Languages: - Meeting people, learning, teaching, fashion design - Fluent in Yoruba & English Languages Community Service: - Lecturer: Community Development group on recycling and recycling processes - Sensitization of inmates at Area 2 Prison, Agbor, Delta State - Lecturer: Community Development group on artificial ripening of fruits and vegetables Referees: Available on request.