Oydin

- Oydin Usmanova - 🕽 Dubai, UAE - WORK EXPERIENCE Administrative Assistant, ESL Teacher Telecaller- Mortgages High school 3 at the World Languages University 08/2004 – 06/2014 Tashkent, Uzbekistan DAMAC 05/2023- current Dubai, UAE Delivered sales pitch about mortgage, golden visa, resale Sourced and pre-qualified leads and identified new business opportunities by dialing outbound calls to build partnerships and achieve sales quota Assisted colleagues in handling escalated customer queries efficiently, Worked in Golden Visa operations team Customer service agent Scheduled meetings, maintained physical and digital records Assisted in preparation of reports Created and delivered engaging lesson plans to accommodate different learning styles EDUCATION CERTIFICATES Nakheel Malls 11/2021-11/2022 Dubai, UAE Bachelor’s Degree in English Effectively assist customers and provide complete and accurate information Manage customer service desk and handle customer issues in a professional manner to achieve service standards Responsible for promoting ongoing promotions and giving enough information about it to the customer and encourage enrollment of the shoppers Administrative Assistant, Consultant Hangzhou UWE Consulting 09/2014- 06/2020 Hangzhou, China Assisted in compiling routine management reports Ensure hardware assets are in working order Order and maintain office stationary supplies, with logs of daily activity Designed , developed , delivered training programs and workshops to educators The World Languages University 2000 - 2004 Tashkent, Uzbekistan LANGUAGES     English (Advanced) Russian (Advanced) Uzbek (Native) Chinese (intermediate, HSK4)  German (beginner) CERTIFICATES Customer Relations Management in Business Services Administrative Management SKILLS Written and Oral Communication Inbound and outbound calls Product and Service knowledge Planning and organization Decision making Multitasking CRM software Microsoft Office .