Enugu State,
Nigeria
--LinkedIn
Customer Service Representative// Administrative Assistant// Appointment Scheduling// Appointment Setting// Airbnb// B2B
Sales Rep and Tele Health.
IFECHUKWU CHIKA
PROFESSIONAL
SUMMARY
An organized and detail-oriented customer service professional with over 2 years of experience in
B2B sales, providing exceptional support and ensuring projects are completed on time and with
great precision. Skilled in using wide range of CRM and project management tools to streamline
travel arrangements, sales processes, enhance customer relationships, and optimize sales
workflows for maximum efficiency and effective growth.
Collaborative team-player with ownership mentality and track record of delivering the highest
quality strategic solutions to resolve challenges and propel business growth.
Strive in fast-paced, virtual environments following established procedures and practices to
exceed all customers’ expectations while making acceptable innovations in an organisation.
RELEVANT
SKILLS
CUSTOMER SERVICE
▪ Documents customer interactions too reduce on-boarding time by 20%
when new customer service representatives interact with customers.
▪ Provides outstanding customer service, data entry and process orders
for clients.
▪ Skilled at writing various business correspondences such as internal
and external letters, reports and memorandums that facilitate the
effective flow of information within and outside the organization.
▪ Remains courteous and calm, even during moments of customer
dissatisfaction.
B2B SALES REPRESENTATIVE
▪ Identifies new business opportunities, develop relations with potential
clients.
▪ Negotiate and close deals, and maintain ongoing account
management.
▪ Maximize sales efforts by focusing sales time on the largest most
profitable opportunities
▪ Provides excellent communication and professionalism to businesses,
boosting their satisfaction ratings.
▪ Responsible for making all collections according to set terms given to
each client.
▪ Performs administrative tasks, data entry and management and assist
to enhance the smooth running of the office.
▪ Streamlines workflow, reduce redundancy and enhance productivity.
▪ Handles all accounts payable and accounts receivable servicing.
TRAVEL ASSISTANT
▪ Plans and book travel arrangements for clients.
▪
Develops and maintain strong relationships with key travel suppliers,
negotiating exclusive deals and discounts for clients.
▪ Provides detailed travel planning services to clients, including flight,
hotel and car rental reservations.
▪ Demonstrates excellent customer service, problem solving and
communication skills.
COMMUNICATION
▪ Responds to customer requests, offering excellent support and tailored
recommendations to address needs.
▪ Excellent verbal and written communication skills, with the ability to
communicate subjects to a diverse audience.
EXPERIENCE
BUSINESS MANAGER
Sylvia Thrift Store
04/2021 – Current
ADMINISTRATIVE ASSISTANT
BB Beauty
04/2022 – 01/2023
CUSTOMER SUPPORT
Patricia Beverage Store
01/2019 – 10/2021
EDUCATION
BACHELOR OF SCIENCE (B.SC): NURSING
2019
Imo State University, Owerri – Imo State
Distinguished Member of the Nursing and Midwifery Council of Nigeria.
GPA: 3.0
TRAINING AND
CERTIFICATION
PROFESSIONAL
MEMBERSHIP
VOLUNTEER
DIGITAL WITCH SUPPORT COMMUNITY
▪
On-Demand IT Skills
▪
Nursing and Midwifery Council of Nigeria - Member
RED CROSS SOCIETY – OWERRI, IMO STATE.
2018
Conducted medical outreach, and offered first aid treatments to the less privilege. This
experience enriched my ability to serve and support humanity effectively.
