CHINAZOM OWO
- –-Customer Service Representative || Virtual/Administrative Assistant || Telemarketer
PROFESSIONAL SUMMARY
Empathetic, patient and dedicated customer service professional with over 4 years of experience in prioritizing customers’ experience and ensuring they end a conversation happier and fulfilled. Proven ability to listen attentively, follow-up with customers’ issues when escalated, resolve issues quickly and efficiently, thereby enhancing customer loyalty and retention. Organized and result-oriented virtual assistant experienced in excellent project delivery in a timely and accurate manner.
RELEVANT SKILLS
Virtual Assistance/Administrative Assistant
Good knowledge of research, data management, and report writing
Efficient knowledge of workspace management and communication tools; LogMeIn, Trello, Click-up, Monday.com, Slack, Loom, Vimeo, Zoom, Freshdesk, Zendesk, HubSpot, Microsoft suit, Google suit, Anydesk, e.t.c
Good knowledge of calendar management and appointment scheduling tools; Calendly, Picktime, Zoho bookings, e.t.c.
Skilled in creating an organized workflow by ensuring that the needed tasks are carried out at the right manner and time.
Contributes innovative ideas that increase productivity and efficiency.
Customer Services
Successfully resolved customers’ complaints and ensured calls, emails and chats are handled in a professional and prompt manner.
handled an average of 40 calls per day in a high-volume call center environment
Improved the company’s customer satisfaction rate by from 55 % – 72%
Recognized for timely reporting, empathetic approach, attention to details, team work and efficient solution provider.
proven ability to multitask and use other technical devices while providing exceptional customer service.
Sales and Marketing
Generated and built a sales pipeline of prospective customers.
Reached out to prospects and qualified them into hot, warm and cold prospects.
Identified customers’ needs and recommended the right product to them.
Closed a sale worth over $300,000 within one month.
Research
Skilled in carrying out extensive research and data compilation from different sources.
Data Entry
Proficient in data sourcing and entry, with ability to streamline workflow.
Leadership and management
Great leadership and management skills with experience in coaching and supporting employees, building relationship, influence people and building a great team.
Communication
Able to explicitly communicate to any level of audience with high level of dexterity.
WORK HISTORY
09/2021 to 12/2023Relationship Management Executive
OPTIVA CAPITAL PARTNERS
09/2019 to 07/2021Tutor (Vice Principal Academics)
ENUGU STATE UNIVERSITY OF SCIENCE AND TECHNOLOGY
04/2018 to 07/2019Customer Service Agent
ARK HEALTH CONSULT
EDUCATION
2021Bachelor of Education: Human Kinetics and Health Education
Enugu State University of Science and Technology, Enugu State (ESUT)
2016Bachelor of Science: Biochemistry
Ambrose Alli University, Ekpoma, Edo State
TRAINING AND CERTIFICATION
Digital Witch IT support community Training
I.T support
Alison
Diploma in customer service
Coursera
Technical Support fundamental
AWARDS AND RECOGNITION
Sales Award, 2023 at Optiva Capital Partners
Advocate of Global Schools Program, an initiative of United Nations for Sustainable Development Solution Network, 2022.
Best teacher award,- academic sessions at ESUT
Best graduating student of Biochemistry department, class 2016.
Most outstanding student in National Association of Biochemistry students, class 2016
