Owo Ephraim Chinazom

Empathetic, patient and dedicated customer service professional and Virtual Assistant with over 4 years of experience in prioritizing customers’ experience and ensuring they end a conversation happier and fulfilled. I have Proven ability to listen attentively, follow-up with customers’ issues when escalated, resolve issues quickly and efficiently, thereby enhancing customer loyalty and retention.

One of the problems I have is that I take customers problems like they are mine, and guess what, I can't stop it. I have 4 years of experience in ensuring customers' challenges are not just resolved thoroughly, but are done in a timely manner.

As an Experienced Virtual Assistant, I help my clients to stay relaxed, organised and focused while achieving the desired organizational or personal goals.

I have soft skills like;

•   Good communication skills     • Empathy       • Troubleshooting

• Technical skills                 • Active listening • Patience

• Time management             • Multitasking      • Data entry and management

• Attention to details             • Organizational skills. • Problem-Solving skills.

I am very proficient with workflow tools like

 • Zendesk   • Trello       • Slack

• HubSpot   • Click-up     • Microsoft Suites

• Intercom   • Asana      •   Zoom

• Freshdesk   • Nifty        • Google meet

• Salesforce   • Monday.com • Google Suites

My goal is to enhance and maintain customer loyalty and customer retention.

As a Customer Service Representative, I LISTEN, I HEAR, I SERVE