Owenme Ezekiel

EZEKIEL OWENME MARY Lagos State, Nigeria. - –-PROFESSIONAL SUMMARY Motivated customer service representative with an excellent background with professional experience of 4 years in providing exceptional support for clients. Showed my ability to handle customer inquiries, addressing concerns and stretch beyond in other to ensure satisfaction for customers. Skilled in fostering positive customer relationship, demonstrate empathy and active listening skills, to enhance customer experience and loyalty as well as to drive the company goals. Experienced in virtual assistant and proficient in CRM. Google suite and administrative support functions. Seeking to leverage these problem solving abilities to deliver outstanding service and contribute to the success of a dynamic organization SKILLS        Patience Empathy Friendliness Multi-Tasking Working Under Pressure Professional in Composure CRM Tools ( Calendly, Trello, Intercom, Monday.Com, Hubspot, Freshdesk, Google Workspace ) WORK HISTORY        Customer Service Administrative Mirabel Ethereal Tresses Hub Provided exceptional customer service by greeting clients warmly as they arrive, answering phone calls promptly, and addressing inquiries in person, over the phone, and via email. Scheduled appointments using salon software, ensuring accuracy and efficiency in booking services for clients. Acted as a liaison between clients and stylists, communicating client preferences, special requests, and any relevant information to ensure a smooth and satisfactory salon experience. Managed client intake forms, updating client information, preferences, and service history as needed. Educated clients on salon services, products, and promotions, providing personalized recommendations based on their individual needs and preference. Addressed and resolve client concerns or complaints in a professional and timely manner, striving to exceed client expectations and foster long-term client loyalty. Collaborated with salon team members to ensure a cohesive and positive work environment, contributing to a culture of teamwork, professionalism, and excellence in service delivery. Vacation Villa Hotel And Suites Guest Service Specialist         Warmly greeted and seat guests, offering assistance with menu selections to enhance their dining experience. Proactively anticipated and fulfill guest needs promptly and courteously, ensuring satisfaction. Efficiently handled reservations, inquiries, and feedback with professionalism to maintain guest satisfaction. Collaborated with kitchen and bar staff to ensure accurate and timely service delivery. Swiftly and tactfully resolved guest concerns or complaints, prioritizing guest satisfaction. Made a wave and became supervisor of a team in charge of tea-break and conferences. Maintained cleanliness and organization of the dining area, ensuring a welcoming atmosphere for guests. Trained and mentored new team members on service standards and procedures to uphold quality service delivery. MM2 Supermarket Sales Support Representative  Customer Inquiry Handling: Responded promptly and professionally to customer inquiries via email, phone, or live chat, providing product information, pricing details, and addressing any concerns they may have.  Order Processing: Assisted customers with placing orders, verifying order accuracy, and processing transactions using the company's systems or software.  Sales Assistance: Supported the sales team by providing them with necessary documentation, product samples, or other materials to help facilitate sales meetings or presentations.  Documentation and Reporting: Maintained accurate records of customer interactions, orders, and inquiries, and generating reports to track sales support activities, customer feedback, and trends.  Product Knowledge: Stayed updated on product features, specifications, pricing, and promotions to effectively assist customers and provide accurate information.  Cross-functional Collaboration: Collaborated with various departments such as marketing, product development, and operations to communicate customer feedback, identify opportunities for improvement, and ensure a seamless customer experience.  Continuous Improvement: Proactively seek opportunities to streamline processes, improve efficiency, and enhance the overall effectiveness of sales support operations, and 35% increase in sales. EDUCATION 12/2021 Bachelor of Arts, Linguistics University of Benin CERTIFICATIONS Alison  Customer Service, Trouble Shooting. Digital Witch   Customer Support Customer Success