Otoniel Mendieta

OTONIEL MENDIETA PROFILE WORK HISTORY Hardworking Customer Service Representative with experience working with international customer base. Trained in project and time management with extensive knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Personable Customer Service professional offering experience resolving account and service concerns for customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Peachtree Rehab LLC I coordinated healthcare services by confirming and updating client appointments, rescheduling as needed, and leaving detailed voicemails. I acted as a liaison between the company, law firms, and clinics to ensure patients completed their treatment plans. My role involved resolving scheduling conflicts, addressing patient concerns, and maintaining accurate records, requiring strong organizational and communication skills to deliver excellent outcomes and strengthen partnerships. CONTACT CELLPHONE:- EMAIL:- SKILLS Report Preparation Technical support Graphic Design CRM Retail store support Good listening skills Order fulfillment Appointment Setter at Strolid. August 2021-September 2024 Appointment setter – Call leads to follow up on their inquiries about brand new or pre-owned vehicles. Setting up appointments for a test drive. Customer Service Representative at Sitel Nicaragua April 2014 - May 2021 CAPITAL ONE BANK (April 2014 – October 2017): Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving finance concerns. Offered advice and assistance to customers, paying attention to special needs. TOYS R US (October 2017 – April 2019): Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions. Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes. AMERIGAS (January 2021 – May 2021): Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up. Technical Support Specialist Concentrix Nicaragua MICROSOFT CORP. May 2019 – December 2020 Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed. Helped streamline repair processes and update procedures for support action consistency. Removed malware, ransomware and other threats from laptops and desktop systems. Activated accounts for clients interested in new services. Assisted customers in identifying issues and explained solutions to restore service and functionality. Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.