BLESSING OLUWABUKUNMI OTOKITI
Federal Capital Territory, Abuja, Nigeria
Tel: - | Email:-
Professional Summary
Dedicated and detail-oriented Customer Service Representative with proven experience in client
support, communication, and problem-solving. Adept at resolving customer inquiries, managing
client relationships, and utilizing CRM tools like Zendesk, Freshdesk, and HubSpot. Committed to
delivering exceptional service that enhances customer satisfaction and supports business growth.
Work Experience
Business Development Executive
M.K.J Shopping Centre - 2023 - 2024
- Analyzed customer feedback to improve service delivery and customer satisfaction.
- Managed client communication and follow-up, strengthening long-term customer retention.
- Increased brand visibility through targeted marketing campaigns and strategic outreach.
Customer Care Representative (Part-Time)
Nigeria Brewery, Akure, Ondo State - 2019 - 2020
- Delivered excellent customer support via phone, email, and in-person communication.
- Updated customer accounts and quickly resolved product and service inquiries.
- Supported marketing and customer engagement initiatives to boost product awareness.
Customer Care Representative / Marketer (Part-Time)
GlaxoSmithKline Pharmaceuticals Ltd., Akure, Ondo State - 2018 - 2019
- Handled customer complaints and inquiries, ensuring high levels of customer satisfaction.
- Strengthened client relationships, contributing to brand loyalty and repeat business.
- Processed orders efficiently and ensured timely delivery to enhance customer trust.
Data Collector / Marketer (Part-Time)
British American Tobacco, Akure, Ondo State - 2016 - 2017
- Supported product launch campaigns by collecting valuable customer feedback.
- Assisted in positioning products effectively through pricing and promotional strategies.
Education
Bachelor of Arts in History and International Studies
Adekunle Ajasin University, Akungba-Akoko - 2017 - 2021
Skills & Competencies
- Customer Service & Support
- Client Relationship Management
- CRM Software (Zendesk, Freshdesk, HubSpot)
- Problem-Solving & Conflict Resolution
- Communication & Active Listening
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Team Collaboration & Adaptability
Languages
- English (Fluent)
