Otobong Ekong

My name is Otobong Ekong, and I am a multifaceted professional with a strong background in community management, customer service, sales, digital content creation, and virtual assistance. With a degree in Psychology from the University of Uyo, I bring a deep understanding of human behavior, communication patterns, and problem-solving strategies that help me connect with people, manage communities, and deliver high-quality service across different industries.

Over the years, I’ve worked in diverse roles—including Community Manager, Sales Representative, Affiliate Marketer, Account Manager, Customer Service Specialist, and Virtual Assistant—gaining hands-on experience in some of the most dynamic environments. My journey spans Web3 projects, insurance firms, exchanges like CoinW, customer-focused companies like Finsup, and ambassador programs for brands such as Ponder.One and CEX.io. Each role strengthened my ability to adapt, multitask, and produce measurable results.

I am skilled at creating engaging digital content, including memes, graphics, video edits, marketing copies, and brand-focused social media posts. My content creation experience, especially in the Web3 space, allows me to break down complex concepts into simple stories that audiences understand and connect with. I have also handled campaigns, built online communities, organized engagement activities, and contributed to brand growth through consistent communication and strategic content.

In customer service, I excel at active listening, empathy, conflict resolution, and providing clear, professional support. Whether through calls, chats, or emails, I ensure customers feel heard and satisfied. My time in call centers and service roles taught me to maintain patience, clarity, and professionalism—even under pressure.

As a virtual assistant, I am highly organized, detail-oriented, and efficient with administrative tasks. I handle scheduling, documentation, research, email correspondence, and operational support that help businesses run smoothly. My ability to multitask while staying consistent makes me a reliable support system for teams and executives.

Overall, I am a dedicated communicator, creator, and problem-solver who brings value through creativity, resilience, professionalism, and a people-first mindset. I am continuously looking for opportunities to contribute, learn, and grow while helping brands build trust, reach new audiences, and achieve their goals.