OTOABASI UDOH
CUSTOMER RELATIONSHIP PROFESSIONAL/ VIRTUAL ASSISTANT
Email-Address
262 Stadium Road Km3 Opposite D
LDA-Ikiriko Limited Gas Station, Off
Idoro Road, Uyo Akwa Ibom State.
Phone-
Nationality
Nigerian
Skills
Customer Relations
Team Work and Multitasking
Customer Relationship
Management
Seasoned and detailed- oriented Customer Service and Administrative Professional with
proven skills in Customer Service Platforms. Skilled and works independently in handling
tasks and performs beyond basic assignments. Manages appointment, meetings and
events, skilled communicator and problem solver with the versatility to handle changing
demands, quick learner with great computer abilities.
Experience
Customer Service Representative
Niivek Gobreed Farms Port Harcourt, Rivers State, Nigeria. Remote Port Harcourt
Apr 2023 - Dec 2023
• Answered and returned customer calls and attended to complaints and inquiries.
• Offered products and services to meet customers' needs and goals.
• Provided solutions, recommendations and replacements with empathy and
positive feedback.
• Met Productivity and quality while delivering excellent customer services.
• Opened and closed accounts and processed applications.
• Documented detailed informations in CRM system to track customer
interractions.
Customer Satisfaction
Customer Relationship Manager
Problem Solving
Voustak Travels and Co. Port Harcourt Rivers State, Nigeria
Analytical and Creative Thinking
Mar 2017 - Dec 2022
Set Appointments
Work Flow Optimization
Data Management and Clerical
Support
Good Telephone Etiquette
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Answered customer calls, inquiries, and complaints quickly and .
Resolved issues amicably with empathy and care.
Documented pin points to share with internal teams.
Nurtured relationships and improved the company's' credibility.
Building customers loyalty and delivering timely results.
Prepared documents, correspondence, and processed transactions to facilitate
customer service and support efforts.
Languages
English
Advanced
Administrative Assistant
De-Barclays Ventures Uyo Akwa Ibom State, Nigeria.
Feb 2015 - Feb 2017
• Answered inbound calls and directed messages to the correct party.
• Filed and retrieve documents and entered company data and metrics into data
bases.
• Supported office staff by processing correspondence, documents and reports.
• Filtered incoming phone calls and Emails escalating only highest priority inquiries
to executive leadership.
• Using Calendly, Zoom, Skpye, Ischeduled Meetings and assisted in making travel
arrangements.
Customer Service Assistant
FloraClemt Enterprise Port Harcourt Rivers State, Nigeria
Jan 2012 - Jan 2015
• Resolved customer issues: identify and resolve customer problems, complaints.
• Provided exceptional customer services.
• Educated customer about product features, specifications, promotions and
pricing.
• Assisted customers make informed purchasing decisions.
• Assisted with order placement, processing and delivery.
Education
M.A English Language
University of Uyo Akwa Ibom State, Nigeria
Nov 2019 - Dec 2023
PGDE
University of Port Harcourt Port Harcourt Rivers State, Nigeria
Feb 2018 - Sep 2019
B. A (Hons) English Language
University of Uyo Uyo Akwa Ibom State, Nigeria.
Nov 2005 - Sep 2010
Certificates & Courses
Customer Service: Problem Solving Skils (Coursera Certification).
Technical Support Fundamentals (Coursera Certification).
Customer Service: Call Control Strategies (LinkedIn).
