Skills
Osvaldo Martín Leclere
Desktop Support
Echeverría 1212 -
-
Windows 10
https://www.linkedin.com/in/osvaldo-leclere-9717ab242/
Experience
Periodic - My Digital Nomads
- -
CSR Agent - Supervisor
PC component diagnostics
Application Support
-Responsible for handling customer inquiries using a variety of platforms
(chats, emails, calls, sms) -Assistance to customers in opening and setting
up accounts ensuring they understand the process and Terms and
Conditions of use. -Providing assistance with payment related issues. Reviewing and moderating content uploaded to all platforms to ensure
proper adherence to T&C. -Identification of potentially harmful or otherwise
cuestionable behavior from and towards customers. -Use of editing
Software diagnosis
Technical Support
Network diagnostics
software to create/modify personalized content and publicity for the
customer. -Providing conflict resolution and handling customer complaints
Active listening
in a professional and friendly manner. -Responsible of guaranteeing
customer satisfaction on all inquiries and platform use. -Assistance to
Communication
coworkers, review of performance stats, monthly feedback and
encouragement, identification of areas of improvement, shadowing and
training/refresher traning, if needed. -Ability to perform multiple tasks
simultaneously. -Negotiating and upselling products/services.
Connempathy - LD Products
Negotiation & sales
Excel
- -
Associate CSR
-Responsible of providing top quality customer support to callers. -Managed
Multitasking
Teamwork
conflict resolution, deescalation of calls and provided solutions to
customer's complaints. -Strong use of communicational and logical skills to
Canva
identify problems with company's products and provide the correct
troubleshooting. -Actively cleared customer's doubts and provided
CRM Software
necessary assistance in a professional and friendly manner. -Searched for
sales opportunities during calls and encouraged customers to place new
Training
orders by making sure they felt cared for. -Authorized replacements for
defective or incompatible products. -Assisted customers during purchases,
Languages
managed sensible payment information ensuring customer's confidentiality.
Spanish
-Assisted spanish and english speaking customers in the U.S. and Canada.
Native
-Home office
Atento Argentina S.A.
- -
Tech Support Representative
-Resolved diverse range of technical issues across multiple systems and
applications for customers and end-users. -Removed malware,
ransomware and other threats from laptops and desktop systems. -Patched
software and installed new versions to eliminate security problems and
protect data. -Resolved 20 to 30 technical support inquiries per day. Responded to support requests from end users and patiently walked
individuals through basic troubleshooting tasks. -Activated accounts for
clients interested in new services. -Recorded and maintained relevant notes
for each client and work order. -Followed up with clients to verify optimal
customer satisfaction following support engagement and problem
resolution. -Fielded average of 30 inbound phone calls to deliver support
and remotely resolve service issues. -Submitted service tickets for
equipment maintenance requests.
Power Consultant S.A.
- -
ATM Maintenance Technician
-Used problem-solving skills to alleviate issues efficiently with minimal
supervision. -Troubleshot equipment breakdowns and performed preventive
maintenance. -Completed partial or full dismantling of equipment to quickly
repair or replace defective components and restore functionality. Diagnosed and troubleshot problems, repairing and restoring machines to
peak performance. -Quickly learned new skills and applied them to daily
tasks, improving efficiency and productivity. -Proved successful working
within tight deadlines and fast-paced atmosphere.
Allus Argentina S.A.
- -
Tech Support Representative
-Offered troubleshooting of connectivity issues across networks such as WiFi, cellular and LAN. -Collaborated with supervisors to escalate and
address customer inquiries or technical issues. -Used ticketing systems to
manage and process support actions and requests. -Assisted customers in
identifying issues and explained solutions to restore service and
functionality. -Activated accounts for clients interested in new services. Provided support for networking protocols and characteristics. -Wrote and
reviewed tickets to request maintenance to various types of equipment. Fielded average of 120 inbound phone calls to deliver support and remotely
resolve service issues. -Conducted in-depth product and issue resolution
research to address customer concerns. -Submitted service tickets for
equipment maintenance requests.
Education
Universidad Nacional del Nordeste
Engineering
- -
Household Gas Technician
9/10
B.L.A. n°1 "Juana de Ibarbourou"
High School Education
8/10
- -
Bachelor
English
C2
