Hi, I’m Osvaldo, a customer service professional with several years of experience in both on-site and fully remote roles. I’ve supported customers across chat, email, phone, and other platforms, always focused on delivering clear, empathetic, and efficient assistance.
In addition to direct support, I’ve taken on supervisory responsibilities, including mentoring teammates, providing feedback, and running training sessions to help improve performance and customer satisfaction.
I’m fluent in Spanish and English, skilled at multitasking, and known for staying calm and solution-focused, even in challenging situations. Whether resolving technical issues or helping someone navigate a service, I aim to make every interaction feel personal and productive.