Osuocha Chidinma Doris

OSUOCHA CHIDINMA DORIS Abuja, Nigeria PROFESSIONAL SUMMARY Results-driven and highly skilled professional with over 3 years of cumulative experience in Administrative Virtual Assistance, Client Success Management, Customer Relationship Manager, Onboarding Specialist roles, Customer Support Specialist, and Social Media Management. Adept at providing seamless executive support, ensuring efficient operations, and delivering exceptional client experiences. Proven expertise in managing administrative tasks, coordinating onboarding processes, and cultivating client relationships for optimal success. Proficient in executing social media strategies to enhance brand visibility and engagement. A resourceful problem-solver with a track record of achieving organizational goals through effective multitasking, strategic planning, and proactive communication. I seek to leverage my diverse skill set and extensive experience to contribute to the success of a dynamic team or organization. SKILLS • Client Success Management • Customer Relationship Management (CRM) • Customer Support Specialist • Business Development • IT Projects Support • Automation & Integration • Lead Generation • Social Media Management • Seamless Administrative Support • Efficient Operations Management • Social Media Strategy Execution • Strategic Planning • Multitasking • Problem-Solving • Proactive Communication CRM TOOLS • Hubspot • Mailchimp • Zapier • Apollo PM TOOLS • Asana • Trello • Monday • Click Up WORK HISTORY Virtual Assistant Ronbeauty-Canada March 2024 to February 2025 • Managed 100+ clients and inquiries weekly, ensuring 85%+ response rate. • Scheduled and coordinated Virtual meetings, improving team productivity and time management. • Assisted with social media postings and engagement, increasing brand interaction by 30% in 3 months. • Processed and organized 200+ business records and documents, maintaining 100% accuracy in data entry. • Provided customer support that helped achieve 90+% client satisfaction rate. Marketing Officer Corporate & Protocols-Area 11, Garki Abuja February 2015 to April 2017 • Utilized GoHighLevel CRM for automation, lead generation, landing pages and managing contact list. • Executed email marketing campaigns to nurture client relationships and drive engagement. • Managed and monitored social media platforms to increase visibility and engagement. • Maintained and organized confidential records, files, and documents, ensuring accessibility and accuracy. • Used Asana to manage Task and collaborate on projects effectively. • Produced marketing videos tailored to promote Corporate and Protocols and enhance brand image and engagement. News Reporter NTA (Nigerian Television Authority)-Area 10, Garki Abuja March 2014 to April 2015 • Researched, investigated, and developed news stories on events, politics, business, and human-interest topics for television broadcast. • Conducted live and pre-recorded interviews with government officials, community, leaders, and subject matter experts to provide balanced and credible coverage. • Wrote and delivered clear, engaging scripts while meeting strict deadlines. • Collaborated with producers and crews to produce high quality news packages Education Higher National Diploma (HND) Mass Communication Federal Polytechnic Bida Languages English (Spoken & Written) – Fluent