Osuocha Chidinma Doris

Am a proactive, detail oriented Executive and Administrative Virtual Assistant, Customer Support Specialist, and Lead Generation Expert with a track record of helping businesses streamline operations, enhance customer experience, and scale growth. With hands-on experience supporting brands including a Canada-based beauty company I specialize in managing day-to-day administrative tasks, nurturing client relationships, and driving results through effective systems.

My expertise covers lead generation, CRM management, email handling, data entry, and customer support. Using tools like HubSpot, Apollo, LinkedIn, Google Workspace, Canva, WhatsApp Business, Zoom, and ChatGPT, I deliver tailored support that aligns with business goals.

✨ Key Achievements & Skills

Lead Generation & CRM: Generated and qualified 200+ leads monthly with a 30% conversion boost, ensuring a steady pipeline of opportunities.

Customer Support: Maintained a 95% first-contact resolution rate, strengthening customer trust and retention.

Email & Calendar Management: Handled 100+ weekly emails and schedules, preventing missed opportunities and keeping operations seamless.

Data Entry & Accuracy: Processed and organized business data with 99% accuracy, enabling data-driven decision-making.

Efficiency & Time-Saving: Saved clients 10+ hours per week by taking ownership of repetitive, time-consuming tasks.

I pride myself on being resourceful, highly organized, and adaptable to different industries. Beyond technical skills, I bring a customer-first mindset, excellent communication, and problem-solving abilities that ensure smooth collaboration and business continuity.

🚀 Whether it’s optimizing workflows, supporting clients, or generating leads, I focus on delivering measurable results that help businesses grow while saving them valuable time and resources.