Osuo Mosomple Karibo

KARIBO OSUO-MOSOMPLE Remote Customer Support & Admin Specialist | B2B Support | CRM Expert Nigeria. PROFESSIONAL SUMMARY Remote Customer Support & Admin Specialist with extensive experience providing multi-channel support via phone, email, and live chat. Skilled in B2B client interactions, CRM management, scheduling, and administrative operations. Highly reliable and detail-oriented, with proven ability to work independently in remote, time-tracked environments while maintaining high service quality and meeting deadlines. Experienced in workflow documentation, efficient issue resolution, and operational support for distributed teams. CORE SKILLS ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Multi-Channel Customer Support (Email, Chat, Phone) Customer Inquiry & Issue Resolution Ticketing & Case Management CRM Management & Data Documentation Appointment Scheduling & Calendar Coordination Objection Handling & Conflict Resolution SLA Adherence & Response Time Management Remote Communication & Collaboration TOOLS & PLATFORMS ●​ ●​ ●​ ●​ ●​ CRM & Helpdesk: Zendesk, Freshdesk, Intercom, HubSpot, PipelinePro. Scheduling & Calendar Management: Calendly, Picktime, Acuity. Project & Task Management: Trello, ClickUp, Monday.com. Time Tracking & Productivity: Clockify. Communication & Collaboration: Zoom, Google Workspace. PROFESSIONAL EXPERIENCE Administrative & Customer Support Assistant Mgbekonye & Mgbekonye | January 2023 – December 2023 ●​ Supported client communication, scheduling, and follow-ups, ensuring timely responses and organized coordination. ●​ Maintained 100% accurate customer and tenant records across internal systems. ●​ Assisted with documentation, reporting, and task coordination to support daily operations. ●​ Improved response organization and task tracking through structured workflows, reducing missed follow-ups. Customer Service Representative (Remote) 7th Century Music Group | October 2025 – Present ●​ Managed multi-channel customer support (chat, email, phone) with 95%+ response timeliness. ●​ Resolved customer inquiries efficiently while maintaining high customer satisfaction standards.​ Documented 100% of customer interactions and follow-ups accurately in CRM systems. ●​ Maintained professionalism, workflow compliance, and service quality in a remote environment. B2B Customer Support / Call Representative (Contract, Remote) November 2025 – Present ●​ Conducted 50–100 outbound calls daily to business owners and decision-makers in B2B environments. ●​ Handled objections professionally and communicated service value clearly and confidently. ●​ Qualified contacts and scheduled appointments in line with client criteria. ●​ Maintained 100% accurate call notes, follow-ups, and CRM documentation. CERTIFICATIONS & TRAINING Digital Witch Support Community (7-Week Training Program) – 2025 Customer Support, CRM Tools, Cold Calling, Appointment Setting, B2B Communication. IT Support Fundamentals – Coursera (In Progress). EDUCATION Bachelor of Laws (LLB) – Rivers State University Barrister-at-Law (BL) – Council of Legal Education LANGUAGE English