Oso Daniel Oluwanifemi

DANIEL OLUWANIFEMI OSO IT SUPPORT SUMMARY Technically proficient and diligent graduate with practical experience in IT operations, application support, and web development. competent in resolving software/application problems, offering first-level technical support, and guaranteeing the best possible user experience. demonstrated aptitude for managing incident resolution, supporting legacy system migrations, and working in cross-functional teams. adept with front-end technologies and keen to pursue a career in IT operations and application support. Excellent communication skills, quick learning curve, and solution-oriented team player. EXPERIENCE IT Support Officer FMDQ Group August 2024 – Present • Provide application and technical support, including system monitoring, troubleshooting, and issue resolution. • Digitize legacy records into a central database with a focus on data accuracy and integrity. • Test models for validating property ownership, supporting internal systems. • Document workflows and support knowledge base development for internal use. Adhoc Digitizing Officer Detamainingu Limited October 2023 – April 2024 • Supported database migration through large-scale document digitization and data entry. • Conducted quality checks, error tracking, and ensured adherence to digitization protocols. • Assisted in building simple verification models using internal platforms. • Maintained digital file accuracy and followed best practices in information management. Website Developer Idea Consult October 2023 – February 2024 • Designed and maintained scalable websites with user-centric design in mind. • Collaborated with internal teams to troubleshoot user experience (UX) and browser compatibility issues. • Conducted basic testing and documentation for feedback loops. Student Intern, Management Information Center Office of the Governor, Oyo State September 2022 – February 2023 • Developed and maintained internal web platforms for state use. • Supported the Smart Card project for civil servants including user data collection and upload. • Worked alongside application support staff to improve system accessibility and performance. • Assisted in SEO optimization, front-end debugging, and system reporting. EDUCATION B.Sc. Computer Science Kwara State University • Malete, Kwara State • August 2018 – September 2023 CERTIFICATIONS Front-End Web Development META (Coursera) • 2024 • Gained skills in web application structure and styling. Git & GitHub for Version Control – Coursera (GOOGLE) Google (Coursera) • 2022 • Learned version control fundamentals and collaborative workflows using Git and GitHub SKILLS Front-End Development (HTML, CSS, JavaScript), Version Control (Git & GitHub), Microsoft Excel, SQL (Basic) & Data Entry, VS Code, Windows OS, Web Servers, File Management Systems, System Documentation, Software Testing (Functional & UI Testing), Performance Monitoring, User & Client Support, Application Support & Troubleshooting, Incident & Ticket Management. Problem Solving, Critical Thinking, Communication, Team Collaboration, Fast Learning