Osmundo Espinosa Jr

-Generating Estimates & Invoices

-Statement of Account Management

-AP Management (Monitoring & Payment)

-Bank Reconciliations

-Management Reporting

-Ageing of AR

-Manage Purchase Orders & Bills

-Bank Feeds Categorization

-Inventory Management

• Took inbound and outbound calls, emails, and messages for complex 2006 problems that tier1 agents could not resolve.

• Role included mediation, decision issuance, advanced customer service, and solving conflicts between hosts and guests.

Answered calls and emails as we represent a Financial Institution for various gyms located all throughout America. I attended gym members' basic gym membership inquiries, billing questions, cancellations, contract details, and transfer of membership.