PERSONAL DATA
Names and Surnames: Oscar Joaquín González Valverde
Email address:-Address: San Joaquín de Flores, Heredia. De la Casona del Cerdo, 50 metros al Oeste. Costa Rica.
Mobile: -
ACADEMIC
1989 - 1994. - Primary School, Guadalupe primary school, Matagalpa, Nicaragua.
1995 – 1999. - Secondary School, San Ramón High School. San Ramón. Matagalpa, Nicaragua.
2000 – 2004. - Biologist, Universidad Nacional Autónoma de Nicaragua. UNAN Matagalpa.
2005 – 2007. - Accountancy. INTAE, Matagalpa, Nicaragua.
2006. - English Translation, Los Angeles Learning Centre and BBC Online Course.
WORK EXPERIENCE
1. – Independent Business Owner - Freelancer
Great VirtualWorks
Dates Employed Jun 2019 – Present. Location Managua, Nicaragua
Inbound Sales.
2. - Quality Assurance Supervisor
Opticall BPO
Dates Employed Feb 2017 – May 2019. Location Managua, Nicaragua
Definition, Measurement, Analysis, Improvement and Control of Quality Assurance Processes,
Policies, Guidelines and Procedures for Optical Services including Sales, Customer Service Calls,
Chats, BackOffice and Telemedicine.
3. - Outbound Sales Specialist
Mortgage Direct, LLC
Dates Employed Mar 2016 – Dec 2016. Location New York, USA
Reverse Mortgage Sales
Opener (Appointment Scheduler)
4. – Customer Service Specialist
Sitel
Dates Employed Mar 2014 – Feb 2016. Location Managua, Nicaragua
Customer Service Specialist for Capital One Bank
5. – Inbound Sales Specialist
Stream Global Services/Convergys
Dates Employed Oct 2011 – Feb 2014
Location Managua, Nicaragua
Inbound Sales Specialist for Sprint Wireless
6. – Tourism Products Development Consultant
ViaPropia SA de CV
Dates Employed Jul 2010 – Sep 2011
Location San Salvador, El Salvador
Development of Feasible and Sustainable Tourism Products in Central America (Belize, Guatemala,
Honduras, El Salvador, Nicaragua, Costa Rica, and Panama)
Income Diversification Analysis and Rural Communitarian Tourism Development
7. - Director of Communications
Coomprocom RL
Dates Employed Mar 2009 – Jun 2010
Location Matagalpa, Nicaragua
Media Releases and Workshops for Coffee Farmers
International Market Research for Coffee Sales
International Networking for Coffee Quality Improvement
Coffee Exporting Logistics
Technical Support to farmers for “Best Agricultural Practices and Income Diversification”
8. – NGO Director
Sister Communities, Nicaragua
Dates Employed Jun 2006 – Feb 2009
Location Matagalpa, Nicaragua
Social Projects Development and Execution, Education Management and Investment, Tourism,
Fundraising.
