: (-
@ :-: Valencia (Spain)
Asurion
Premier Support Solutions Representative
Bilingual - Technical support to US customers from
Verizon and Cricket Wireless, network troubleshooting,
remote-view assistance, accounts management, SIM
Card (ICCID) registration, port-out processes and crossselling of Extended Warranty programs intended for
+Tech support +Sales
+IT Support +Bilingual
+Network troubleshooting
+Twillio +MS Outlook +Teams
home or small business smart appliances.
Concentrix
Advisor Customer Service
Customer Service and bilingual tech support to AT&T
Prepaid customers, network outages management and
troubleshooting, accounts, billing and payment issues,
port-in and port-out procedures, wireless phone
+Network Troubleshooting
+Bilingual +Tech support
+3G sunset phone replacement
+Clarify CRM
number change and multi-line setting up and
management.
Teleperformance
Bilingual Agent
Customer Support to Instacart app, assisting customers
to track grocery orders, place missing/damaged items
refunds, locate shoppers with real-time map tracking
and outbound calling, manage shopping list and placing
+Online shopping
+ Customer Service
+Virtual Avaya +Twilio
+Zendesk
orders using customer account main page, and
answering e-mails with Zendesk.
Design & Engineering
2013
Spanish
MT
English
B2
Italian
B2
Politecnico di Milano
Industrial Design
National University of Colombia
2010
