Oscar Escobar

Hi! My name is Oscar, I have three years of experience working as an expert in the Customer Service and Tech Support. The last included AT&T Prepaid, Verizon Wireless and Cricket Wireless phone users in the US, providing high quality tech support including network troubleshooting, SIM Card (ICCID) registration changes, account and billing issues, cross-selling of Extended Warranty Programs and filing smartphone warranty claims.

I started to work in the Customer Service industry few weeks before Covid-19 pandemic started, becoming my main income and job since then. I'm fluent in both English and Italian, being Spanish my mother tongue

In this years I was able to develop excellent skills building rapport with the customers, achieve great call quality evaluations, first call resolution and problem-solving oriented procedures.

Don't hesitate and get in contact with me!