Osayimwense Charity Edobor

EDOBOR OSAYIMWENSE CUSTOMER SERVICE REPRESENTATIVE Benin City, Nigeria || - ||-PROFESSIONAL PROFILE Dedicated Customer Service Representative with a proven track record in enhancing customer satisfaction, optimizing executive productivity, and delivering efficient client support using CRM systems. Skilled in managing inquiries, scheduling appointments, and resolving technical issues promptly while maintaining clear and professional communication. Excel in exceeding sales targets, building strong client relationships, and implementing strategic telemarketing campaigns to drive business growth. A proactive team player with strong organizational abilities and a commitment to achieving exceptional results in dynamic and challenging environments. Ready to leverage diverse skills and experience to contribute effectively to organizational success and client satisfaction. CORE SKILLS ▪Customer Service ▪Administrative Support ▪Data Management ▪Meeting Coordination ▪Office Management ▪Project Management ▪Customer Support (Inbound and Outbound Calls) ▪Microsoft Office Suite ▪Customer Relationship Management (CRM) ▪Trello ▪Calendly ▪Clickup ▪Record Management ▪Team Collaboration ▪Virtual Assistance ▪Schedule Management ▪HubSpot ▪Zendesk ▪Intercom ▪Freshdesk ▪Lead Generation ▪Email Management ▪Pick Time ▪Any Desk ▪Team Viewer ▪IT Support CAREER SUMMARY Feb. 2024 – Jun. 2024 Virtual Assistant DIGITAL WITCH COMMUNITY Key Responsibilities:  Managed daily administrative tasks, including scheduling, correspondence, and document preparation, and ensured 100% efficient office operations and seamless virtual support.  Coordinated virtual meetings, webinars, and conferences, handled technical aspects and drove smooth execution.  Implemented organizational systems that enhanced information flow and productivity, optimizing digital filing and retrieval processes.  Provided exceptional customer service during inquiries, resolved issues promptly, and maintained positive client relations. Jan. 2021 – Jan. 2024 Customer Support Representative CLASSIC PLUS GLOBAL VENTURES Key Responsibilities:  Conducted customer interviews to uncover pain points, improving the response process, which increased customer satisfaction and reduced resolution time by 40%.  Maintained detailed records of customer interactions and ensured 95% accuracy in the documentation for future reference.  Analyzed customer queries to identify common issues and developed standardized responses.  Met tight deadlines and escalated urgent cases within the organization to minimize customer waiting time. KEY ACHIEVEMENTS    Customer Support: Increased customer satisfaction scores by 20%, employing practical customercentric communication skills and a personalized approach. Virtual Assistance: Enhanced executive productivity by integrating appointment-setting tools like Calendly and Picktime to ensure seamless coordination and efficient meeting management. Telemarketing Expertise: Exceeded sales targets through proficient telemarketing techniques and leveraging CRM expertise to track customer interactions and follow-up efficiently. EDUCATION & CERTIFICATION 2023 IT Support Skills Digital Witch Academy 2017 Bachelor of Art in History Education Ambrose Ali University REFERENCES Available on request