Osaro Ojarikreh

Osaro Rukky Ojarikreh 21 Sunset Avenue, Pineslope Fourways - | - Objective Dedicated and results driven customer service professional with 5+ years of experience in delivering exceptional client support, resolving complex issues and most recently technical support. Seeking a role in a dynamic technical organisation to make use of vast knowledge in customer engagement, complaint resolution and process optimization. Passionate about leveraging technology to enhance business productivity and efficiency. Experience Etisalat Nigeria /9mobile Telecommunications 2012 - 2019 Retail Advisor/Customer Service officer/ call centre Provide first class service to internal/ external customers ensuring we delight them and leave a positive outcome that encourages high customer satisfaction Inbound and outbound calls for prospective and follow-up Market company products to potential clients Grow social media presence and website management Handle customer's interactions, and solving customer's enquires through servicedesk Data entry and database management of customers Follow up on new clients while delivering amazing moments and experiences. Trouble shooting Internet devices and escalating issues when needed Generally Administrative duties Omega TV 2020 - 2024 Client service executive /Social Media Manager Digital Witch Training 2024 - 2025 IT support Training on the use of some work tools such as Slack, loom, Microsoft Teams. Training on the use of some CRM tools such as Hubspot,Zensesk,Monday.com Training on Project management tools such as Asana, Trello, Clickup and Zapier Training on some Lead Generation tools such as Apollo and yelp amongst others TeleHealth and Scheduling Appointment setting and Management . Property management Education Delta State University, Abraka, Delta State 2007 B Sc Geography and Regional Planning SAQA Certified University of Benin, Benin City 2012 Diploma Business Administration Coursera Online Studies 2024 Digital Marketing and Ecommerce Digital Witch Training 2025 IT Support Skills Ability to take initiative Customer Relationship Management Knowledge of SaaS ( zendesk, hubspot, Intercom) Reliable and Patient, Excellent communication and listening Team player Reference Dr Willy Tsaku - African Health Solutions CEO-