Osadebe George

OSADEBE CHIDIEBERE GEORGE Bayelsa, Nigeria | - |-LinkedIn: www.linkedin.com/in/osadebe-george-9391a9134 Professional Summary Motivated Virtual Assistant and Customer Support professional with practical experience in CRM systems (HubSpot, Freshdesk, Zendesk) and project management tools (Asana, Trello, ClickUp). Trained with Digital Witch Support Community and currently managing operations at Tagog Stores Nigeria Limited. Strong communicator with a proven ability to organize workflows, handle customer enquiries, and implement process improvements to enhance customer experience. Seeking freelance or internship opportunities in customer support, CRM administration, and project coordination. Core Skills • CRM Tools: HubSpot, Freshdesk, Zendesk, Zoho CRM • Project Management: Asana, Trello, ClickUp • Customer Support & Ticketing • Virtual Assistance & Administrative Support • Google Workspace (Docs, Sheets, Drive, Gmail, Calendar) • Slack & Loom for team communication • Workflow coordination & Task management • Data entry, documentation & record keeping • Problem solving & time management • Customer communication & conflict resolution Work Experience CEO / Operations Lead — Tagog Stores Nigeria Limited (2018 — Present) Bayelsa & Lagos, Nigeria • Manage day-to-day business operations including customer engagement, order processing and supplier coordination. • Use CRM and digital tools to track inquiries, respond to customers, and maintain strong client relationships. • Implement process improvements to streamline inventory and order fulfilment. • Supervise and train staff, assign responsibilities, and monitor performance. • Plan and coordinate small projects and vendor activities to meet operational targets. Training & Technical Experience Digital Witch Support Community — Virtual Assistant & IT Support • Practical training in HubSpot, Freshdesk, Zendesk and ticketing systems. • Hands-on experience with Slack, Loom, Google Workspace, Asana and Trello. • Simulated support workflows: ticket creation, assignment, SLA monitoring, and resolution. • Basic CRM administration, data import/export, contact & company management. Projects & Practical Experience • Imported and organized multiple contacts and companies in HubSpot for CRM practice. • Simulated ticket handling and SLA tracking in Freshdesk. • Built task boards and workflows in Asana and Trello for small projects and order tracking. • Created walkthroughs and explanations using Loom to support team communications. Education Diploma in Business Administration & Management Abia State Polytechnic, Nigeria (2012 — 2016) Additional Information • Open to freelance, voluntary roles and internships in Customer Support, CRM administration and Project Coordination. • Strong interest in CRM automation, customer lifecycle management and process optimisation. • References available upon request.