Orlando Valois

ORLANDO VALOIS --www.linkedin.com/in/steve-valois-91a440221 Professional Summary Dynamic professional with extensive experience in call centers and BPO companies, excelling in coaching and technical support procedures. I have successfully completed courses in aviation business administration, air law, occupational safety, air navigation and meteorology. Additionally, I posses knowledge in hazardous material and first aid. Proven track record of enhancing quality assurance and providing exceptional customer service. Skilled in booking software and adept at maintaining organizational efficiency, consistently exceeding team goals through effective communication and a flexible approach. Skills • Quality assurance analyst • Performance metrics • Excellent communication • Trend Spotter • Supervisor • Attention to detail • Booking • Tech support • MS office suite • Information gathering • Process payment • Organization skills • Flexible schedule • Customer service Experience Customer Service Representative Tier IV Conduent | Guatemala, GUA • Booking travels for travel agencies • Provide information about itinerary • Answer General questions April 2022 – February 2025 • Take Payments. Quality Assurance Analyst Nearsol Star Communication | Guatemala, GUA • Data February 2017 - March 2022 analysis and report generation • Feedback and training • Calibration • Identifying and standardization areas for improvement Supervisor Allied Global | Guatemala GUA • Supervising • Training September 2009 - February 2017 and monitoring performances and improvement • Operation • Escalation management management • Performance Evaluation . Education Instituto America December 1996