Oreoluwa Ijagbemi

Oreoluwa Ijagbemi __ Objective Oreoluwa Ijagbemi Kuchiyako Extension 2, Kuje, Abuja--A fresh graduate possessing exceptional interpersonal, communication, and organizational skills, having a proven track record of completing tasks to the highest standards with meticulous attention to detail. Great problem-solving abilities and a strong dedication to providing excellent customer service. Additionally, I am a reliable team player who exercises discretion and maintains confidentiality at all times. ㅡ Skills Listening Skills, Critical Evaluation, Appropriate Interpretation and Innovation, Collaborating Skills, Excellent Analytical skills, proficient in customer relationship management (CRM) software, ability to handle difficult customers and resolve conflicts effectively, Decisiveness, Teamwork and Communication skills, Microsoft Office Suite, Outlook, Phone Etiquette and Customer Service. ㅡ Experience uLesson Education Limited/ Telesales Representative JULY-PRESENT ABUJA - Conducting outbound sales calls to potential customers, effectively promoting products and services - Building strong relationships with customers through excellent communication skills, resulting in increased customer loyalty - Consistently exceeded monthly sales targets by utilizing persuasive techniques and closing deals - Handled customer objections and effectively addressed their concerns, resulting in increased sales conversions - Utilizing telesales software and CRM systems to manage customer information, track sales progress, and generating reports for management - Identified upselling and cross-selling opportunities, resulting in increased revenue for the company - Collaborated with the sales team to share best practices and strategies for improving sales performance. Nile University of Nigeria/ Call Center Representative NOVEMBER 2022 - MAY 2023, ABUJA - NYSC - Answered phone calls and responded to emails from students, parents, and faculty members. -Provided information about the university's programs, admissions, and other services. -Assisted students with their enrollment, registration, and financial aid applications. -Resolved student and faculty complaints and concerns in a timely and professional manner. -Updated and maintained student records and databases. -Adhered to the university's policies and procedures, and maintained confidentiality in handling sensitive information. Nile University of Nigeria/ Laboratory Assistant June 2022- November 2022 - NYSC Intern -Assisted in simplifying the practical. - Followed safety guidelines and used sterilization procedures when working with cultures that may contain infectious agents. -Recorded data during experiments, including time and date of experiment, number of samples used in experiment, and any unusual results or observations. -Prepared inoculations and other solutions needed for experiments. -Prepared cultures and media for use in experiments. -Maintained inventory of supplies and chemicals used in experiments. -Assisted in controlling and guiding students in practical. Broadland Hospital / Laboratory Technician JULY 2019 - DECEMBER 2019, Ogun State- SIWES -Collected, received, labeled, and analyzed samples. -Used the correct testing equipment, when necessary. -Designed and executed laboratory testing in line with standard testing procedures -Recorded observations, and interpreted findings. -Recorded all experimental data and test results accurately and in the specified format ㅡ Education Adekunle Ajasin University, Akungba/- Bachelor of Science in Microbiology (Second Class (HONS) Upper Division) Hebron College, Mowe, Ogun State / WAEC Secondary School Certificate Examination. ㅡ Certification National Youth Service Corps (NYSC) Certificate of Discharge (May 2023) Nile University of Nigeria Microsoft Word Essentials (April 2023) Microsoft PowerPoint Essentials (April 2023) Business Etiquette (April 2023) Emotional Intelligence Fundamentals (April 2023) Personal Effectiveness (April 2023) Project Management Essentials (April 2023) Jobberman Accelerated Soft Skills Training August 2022