Oreoluwa Abe

Oreoluwa Abe CUSTOMER SERVICE REPRESENTATIVE Ogun state, Nigeria | - |-| LinkedIn: linkedIn.com/in/abe-oreoluwa PROFESSIONAL SUMMARY Customer service representative with over two years of experience providing outstanding help, answering questions, and guaranteeing client happiness. Committed and customer-focused. Competent in problem-solving, active listening, and multichannel (phone, email, live chat) communication. Demonstrated capacity to process orders, manage large phone volumes, and keep correct records while abiding by corporate regulations. Adept at resolving disputes amicably, establishing a rapport with clients, and working with cross-functional teams to enhance the quality of services. Excellent organizational abilities and a dedication to effectiveness and a satisfying client experience. I want to use my experience in a dynamic customer service position. CORE COMPETENCIES Customer support and assistance Active listening Effective communication CRM & Data entry Problem-solving Multitasking & Time management Product service/knowledge Team collaboration Empathy & patience PROFESSIONAL EXPERIENCE Hugo Data Annotator Aug 2023 - March 2025 Adept at accurately annotating text, images, videos, and audio material for AI/ML training with Labelbox and CVAT. Knowledgeable about quality control, segmentation, and bounding boxes. Maintain annotation accuracy while adhering to HIPAA and GDPR. Work together with data teams to streamline processes. Provide labeled datasets of superior quality to improve model performance. Enthusiastic about using careful data preprocessing to advance AI. Hugo Machine Learning Specialist June 2023 - Aug 2023 La’roz Exchange Groups Customer Service Representative March 2022 - Oct 2024 A strategic machine learning specialist with knowledge of business intelligence, data analysis, and AI project planning. Competent in conveying technical ideas for stakeholders and analyzing machine learning results. Knowledgeable about assessing AI solutions, directing teams on model deployment, and streamlining data procedures. Strong analytical approach with a focus on using problem-solving and non-technical leadership to promote the adoption of AI. Customer-focused expert with excellent communication and problem-solving abilities. Knowledgeable about responding quickly and satisfactorily to phone, email, and live chat requests. Competent at handling conflicts, processing orders, and using CRM systems. Adept at multitasking in hectic settings while keeping a cheerful, understanding, and professional attitude. EDUCATION Bachelor of Health Education Majors: Health Education University Of ibadan, ibadan, Nigeria Completed: 2021 TECHNICAL SKILLS CRM & Ticketing Systems: Zendesk, Salesforce, Freshdesk, ServiceNow Remote Support & Troubleshooting: TeamViewer, Zoom screen share LANGUAGES English: Fluent Yoruba: Fluent REFERENCES Available on request Live Chat & VoIP Tools: Intercom, LivePerson, Five9 E-commerce/Payment Systems: Shopify, Stripe, PayPal