Oreoluwa Abe

Freelance Virtual Assistant & Customer Support Specialist

March 2023 – October 2024

• Provided exceptional customer service to clients across various industries, resolving inquiries via email, chat, and phone.
• Managed administrative tasks, including scheduling, email management, and document organization, ensuring smooth business operations.
• Assisted clients with lead generation by identifying potential customers, conducting market research, and maintaining CRM databases.
• Performed data annotation tasks, ensuring high-quality, accurate data for machine learning and business analysis projects.
• Developed and executed lead generation strategies to help businesses expand their customer base.
• Utilized tools like LinkedIn, email outreach, and CRM platforms to identify and qualify leads.
• Collaborated with sales and marketing teams to optimize lead conversion rates and improve outreach efforts.
• Annotated and labeled data for machine learning models, ensuring accuracy and consistency.
• Worked with large datasets, performing quality checks and organizing information for analysis.
• Collaborated with data science teams to meet project deadlines and deliver actionable insights.

Customer Service

• Proficient in handling customer inquiries, resolving issues, and maintaining high satisfaction rates.
• Experienced in using helpdesk tools like Zendesk, Freshdesk, and LiveChat.
• Skilled in managing communication across multiple channels (email, chat, phone).
• Strong organizational skills for managing calendars, scheduling appointments, and handling administrative tasks.
• Proficient in tools like Google Workspace, Microsoft Office, and project management platforms (Trello, Asana).
• Ability to multitask and prioritize effectively in fast-paced environments.
• Expertise in identifying and qualifying leads through research and outreach.
• Familiar with CRM platforms like HubSpot, Salesforce, and Zoho CRM.
• Skilled in using LinkedIn Sales Navigator and email outreach tools for prospecting.

Soft Skills

• Excellent communication and interpersonal skills.
• Strong problem-solving and critical thinking abilities.
• Reliable, self-motivated, and able to work independently or as part of a team.

• Successfully generated 10,000 qualified leads for Laroz Exchange, resulting in a positive outcome and a 20% increase in sales.
• Improved customer satisfaction ratings by 80% for Laroz Exchange through efficient support and issue resolution.